ScreenMeet, a leader in customer support solutions that includes fully integrated screen and mobile camera sharing, has announced a partnership with Natterbox, a global innovator in contact center solutions, to empower contact centers around the world to increase first contact resolution, reduce costs, and deliver exceptional customer experiences.
"With the ever-increasing...
C1, the global technology solution provider elevating connected human experiences, announced it has once again been awarded Avaya Enterprise Partner of the Year. Avaya selected C1 for its outstanding collaboration, contributions, and commitment to customer experience (CX) innovation.
"C1's continued recognition as an Avaya Partner of the Year is a testament...
Tethr, a leading provider of AI-powered conversation intelligence software, and Awaken Intelligence Ltd., a contact center solutions and agent experience innovator, announced that the companies have signed a definitive agreement to merge. The combination brings together two leaders in customer service and agent experience solutions to provide the industry's...
InMoment, the leading provider of Experience Improvement (XI)™ solutions, announced it has been named a Leader in The Forrester Wave™: Text Mining and Analytics Platforms, 2024 study. In its profile of InMoment, Forrester noted that the vendor’s strategy stands out based on significant innovation, including hybrid AI, a combination...
ibex, a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, announced that the ibex Wave iX AI-enabled CX solution suite has earned a 2024 CRM Excellence Award, presented by CUSTOMER magazine, for helping clients improve the customer experience.
“ibex is proud to win the CRM Excellence Award...
New capabilities make Ada’s AI Agent smarter, more trustworthy, and capable of reasoning like a top performing human agent
Ada, the AI-native customer service automation company, announced a series of AI management and coaching capabilities that upskill its AI Agent and set businesses on the path towards 100% automated resolution...
Artificial intelligence (AI) is the talk of the town lately (more like the talk of the world). Nevertheless, it’s all for good reasons (hopefully). Statista reports that the global AI market is projected to reach a valuation of $826.70 billion by 2030.
This 28.46% growth rate of the industry is...
Barracuda Networks, Inc., a trusted partner and leading provider of cloud-first security solutions, announced the addition of an innovative new artificial intelligence (AI) assistant to the Barracuda Partner Portal, bringing partners powerful search and enablement capabilities. Barracuda AI Assistant will enhance the partner experience and ease-of-use of the partner portal,...
Verint, The CX Automation Company, announced that a leading consumer financial services firm is achieving strong artificial intelligence (AI) business outcomes with Verint Intelligent Virtual Assistant (IVA).
The firm reports experiencing significant financial and operational benefits as Verint IVA handles approximately 14 million customer service interactions annually and successfully resolves...
PolyAI, a leading global provider of enterprise voice assistants, has raised $50 million in a Series C round of funding. The round is backed by new investors Hedosophia, Nvidia's NVentures and Zendesk, with follow-on investments from Khosla Ventures, Georgian, Point72 Ventures, Sands Capital and Passion Capital. With this raise, PolyAI has...
