Customer Experience

The latest funding will help Cresta double down on its existing product suite, scale its go-to-market efforts, and rapidly develop the next generation of...

Cognigy, a global leader in AI-powered customer service solutions, announced the launch of Agentic AI, a revolutionary addition to its proven Cognigy.AI platform, designed...

Calabrio, the workforce performance company, announced two artificial intelligence (AI) offerings for general availability: Auto QM and Trending Topics. These AI-powered quality management solutions are...

Cisco unveiled new AI-powered innovations, including the Webex AI Agent, AI Agent Studio and Cisco AI Assistant features for Webex Contact Center. These AI solutions leverage...

Gladly, a leader in customer service innovation, has announced its groundbreaking unified Customer Service Platform, powered by advanced AI. The platform is set to...

Netcore Cloud, a global leader in MarTech and customer engagement solutions, has announced the appointment of Siddharth Gopalkrishnan as its Chief Operating Officer (COO). This strategic addition...

Cloud Communications pioneer expands global footprint and strengthens market leadership through strategic integration of NEC’s UCaaS and CCaaS businesses. NEC and Intermedia will continue their...

Verint, The CX Automation Company™, announced that contact centers across multiple industries are deploying Verint Bots to identify optimum opportunities to upsell and cross-sell,...

Transcom connects deep-seated domain and operational knowledge with state-of-the-art technology, redefining outsourcing services and helping enterprises elevate business performance. Recently Frost & Sullivan assessed the customer experience...

M-Files, the leader in knowledge work automation, announced it has been named a Leader in the IDC MarketScape: Worldwide Intelligent Content Services 2024 Vendor...