New AI capabilities in Oracle Cloud CX help marketers, sellers, and service agents, improve customer satisfaction, increase productivity, and accelerate deal cycles
Oracle announced new artificial intelligence (AI) capabilities within Oracle Fusion Cloud Customer Experience (CX) to help marketers, sellers, and service agents accelerate deal cycles. The new AI capabilities will help organizations generate...
evaluagent, a global leader in contact center quality assurance and performance improvement software, is pleased to announce a leading-edge new feature coming to its award-winning platform evaluagentCX.
xNPS (Expected Net Promoter Score) has been designed to replace post-contact surveys with a generative AI-based result from every interaction. Requiring no historical...
If you have ever used Alexa or ChatGPT, pat yourself- you’ve used conversational AI chatbots. But, why are they so popular, and why businesses should use them?
Well, that’s exactly what we will be discussing in this article. With the conversational AI chatbot market anticipated to hit a 23.6% growth...
Zendesk announced a collaboration with Amazon Web Services (AWS) and Anthropic to offer faster, more efficient, and accurate AI features. Zendesk will utilize Amazon Bedrock, a service for building and scaling generative AI applications, and Anthropic's industry-leading Claude 3 model family to offer its 100,000+ customers the flexibility to deploy sophisticated...
Syncfusion, Inc., the enterprise technology provider of choice, announced that BoldDesk, its modern help desk and customer support ticketing software, has been named a winner of the 2024 Excellence in Customer Service Award presented by Business Intelligence Group.
“We perfected BoldDesk over years of use internally for customer support across...
Qualtrics is announcing the release of three new, innovative AI-powered suites: XM for Customer Experience helps organizations deliver better, AI-powered experiences in contact centers and across every physical and digital touchpoint; XM for Employee Experience, to help organizations engage teams, improve manager effectiveness, and make informed people decisions; and XM for Strategy +...
AeC is the largest customer relationship company in Brazil and its reliable and customized customer care solutions help businesses create seamless end-user experiences.
Frost & Sullivan recently researched the customer experience outsourcing services industry and, based on its findings, recognizes AeC with the 2023 Company of the Year Award. AeC is connecting technology with outstanding...
Customers in today’s world don’t want to spend one minute waiting for companies. According to studies, about 68% of customers willingly pay more for services or products that offer good customer experiences (CX).
This makes sense because who wants to listen to pre-recorded messages or to businesses that offer bad...
Pioneering Conversational Customer Experience Platform Recognized for Advancing Customer Service through AI Innovation
Quiq, the next-generation conversational customer experience (CCX) platform, is proud to announce that we have been chosen for inclusion in this year's Enterprise Connect's 2024 Innovation Showcase (EC24). Each year the Innovation Showcase recognizes a handful of...
Cognigy, global leader in AI-powered customer service solutions, announced its advancement to the Elite Tier partnership on the Genesys AppFoundry®, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences.
As an Elite Tier partner in the Genesys AppFoundry, Cognigy will continue...
