Customer Experience

Customer Experience

Cisco and Mistral AI Partner to Transform CX with AI

Cisco, a global leader in security and networking solutions, introduced the first AI agent developed through its strategic partnership with Mistral AI, one of...

Automation in AI

Edgecore & Aprecomm Launch AI Hardware for CX Optimization

Edgecore Networks, a leader in innovative network solutions for enterprises, data centers, and telecommunication service providers, is pleased to announce an initiative in partnership...

Customer Experience

InMoment Launches AI-Powered Competitor Intelligence

Empowering Businesses with Conversational Style AI Insights to Outpace Competition and Build Reputation in Real-Time InMoment®, the leading provider of integrated Experience Improvement (XI)™ solutions, announced...

Customer Experience

Natterbox Transforms Customer Engagement with AI Solution

Natterbox, a leader in AI-powered communication solutions, announces the launch of its groundbreaking digital platform, Natterbox Digital. This innovative solution unifies voice, SMS, and WhatsApp...

Customer Experience

Lorikeet Raises $9M as Demand Soars for AI Support

New funding to be used to expand Lorikeet's platform and market presence, helping more companies across complex and regulated industries use AI agents to...

Customer Experience

G-P Advances AI in EOR & Global Employment

G-P (Globalization Partners), the undisputed leader in global employment solutions as recognized by industry analysts, has announced groundbreaking AI advancements and integrated AI technology...

Customer Experience

IrisAgent Launches AI Bot for Slack: Revolutionizing Workspace Communication

IrisAgent, the leading AI-powered customer support solution, announced the launch of AI Bot for Slack, a game-changing integration that promises to revolutionize workplace communication...

Customer Experience

8×8 Enhances Customer & Employee Experience with New Platform

Latest Enhancements to the 8x8 Platform for CX Enable Organizations to Maximize Operational Efficiencies, Mitigate Risk, Modernize Systems to Stay Ahead, and Elevate CX 8x8,...

Customer Experience

Boost.ai & Sage Partner to Launch AI Agent Fast

AI-powered agent unlocks 24/7 support for Sage 50 Accounting users, resolving queries quickly and streamlining customer support. Boost.ai, a leading provider of enterprise-scale conversational AI...

Customer Experience

boost.ai’s Enterprise GenAI Now Available on Genesys AppFoundry

Agentic AI combines with the Genesys Cloud platform to unlock a hyper-personalized, scalable customer experience boost.ai, a leading provider of conversational AI (CAI) solutions announced its...