Customer Experience

Customer Experience

Goodays Insight: Transforming Customer Voice with AI

This new module transforms the NPS into a real lever for action, allowing major brands to engage all roles in their organization towards unprecedented...

Customer Experience

Zendesk Appoints Shashi Upadhyay as President for AI

AI innovator's efforts will focus on building exceptional products that enable customers to deliver outstanding experiences Zendesk has named Shashi Upadhyay as the new President of Product,...

Customer Experience

Enterpret Secures $20.8M in Series A Funding

Enterpret, the AI-enabled customer feedback intelligence platform for product development and CX teams, announced that it has raised $20.8 million in Series A funding....

Customer Experience

Cresta Raises $125M to Boost Human-Centric AI in Centers

The latest funding will help Cresta double down on its existing product suite, scale its go-to-market efforts, and rapidly develop the next generation of...

Customer Experience

Cognigy Launches Agentic AI for Enterprise Contact Centers

Cognigy, a global leader in AI-powered customer service solutions, announced the launch of Agentic AI, a revolutionary addition to its proven Cognigy.AI platform, designed...

Customer Experience

Calabrio Unveils New AI-Powered Quality Management Features

Calabrio, the workforce performance company, announced two artificial intelligence (AI) offerings for general availability: Auto QM and Trending Topics. These AI-powered quality management solutions are...

Customer Experience

Cisco Announces New Webex AI Agent and AI Solutions for the Contact Center

Cisco unveiled new AI-powered innovations, including the Webex AI Agent, AI Agent Studio and Cisco AI Assistant features for Webex Contact Center. These AI solutions leverage...

Customer Experience

Gladly Raises $40M to Launch AI Customer Service Platform

Gladly, a leader in customer service innovation, has announced its groundbreaking unified Customer Service Platform, powered by advanced AI. The platform is set to...

Customer Experience

Netcore Cloud Appoints Siddharth Gopalkrishnan as COO

Netcore Cloud, a global leader in MarTech and customer engagement solutions, has announced the appointment of Siddharth Gopalkrishnan as its Chief Operating Officer (COO). This strategic addition...

Customer Experience

Intermedia Acquires NEC’s UNIVERGE BLUE UCaaS & CCaaS

Cloud Communications pioneer expands global footprint and strengthens market leadership through strategic integration of NEC’s UCaaS and CCaaS businesses. NEC and Intermedia will continue their...