Customer Experience

Built on agentic AI, CXOP delivers intelligent, hyper-personalized experiences across the full customer journey Global cloud communications platform Infobip announced its Conversational Experience Orchestration Platform (CXOP) — a...

iQor CXBPO™, an award-winning customer experience business process outsourcing (BPO) provider, announced the launch of infinityAiQ™, a unified intelligence platform that combines human expertise,...

Frontline Group, the agile leader in AI-enhanced, human-first CX, has announced the national pilot launch of its groundbreaking vCON (Virtualized Conversation) Program, which will bring...

Arise becomes the first gig tech platform to deploy Sanas’ Accent Translation Solution across the enterprise to power their expert-led customer experiences Sanas, inventor of...

Movate, a global leader in digital technology and customer experience services, has entered into a strategic partnership with Alcatel-Lucent Enterprise (ALE), a renowned provider...

IntellAIgent uses Agentic AI to transform front and back-office customer service operations in seconds, with personalised, complex, context-aware automations Digital transformation and customer experience specialists,...

Oracle has introduced innovative AI-driven features in its Oracle Utilities Customer Platform, revolutionizing utility call centers by providing smarter, more efficient ways to manage...

Sinch, which is pioneering the way the world communicates through its Customer Communications Cloud, announced a strategic partnership with OneReach.ai., a leader in the...

Soul Machines announced Premium Integrations, a new product feature seamlessly connecting its industry-leading Soul Machines Experiential AI Agents™ with major workflow orchestration tools like Zapier. This...

A quiet revolution is happening where artificial intelligence meets interface design. User expectations are changing quickly, often faster than companies can keep up. Generative...