Customer Experience

Customer Experience

Frontline Group Launches Pilot for vCON Platform

Frontline Group, the agile leader in AI-enhanced, human-first CX, has announced the national pilot launch of its groundbreaking vCON (Virtualized Conversation) Program, which will bring...

Automation in AI

Sanas & Arise Partner to Offer Real-Time Accent Translation

Arise becomes the first gig tech platform to deploy Sanas’ Accent Translation Solution across the enterprise to power their expert-led customer experiences Sanas, inventor of...

Customer Experience

Movate & Alcatel-Lucent Enterprise Partner to Boost AI-Driven Digital Transformation

Movate, a global leader in digital technology and customer experience services, has entered into a strategic partnership with Alcatel-Lucent Enterprise (ALE), a renowned provider...

Customer Experience

FourNet Launches AI Contact Centre Agent That Learns, Acts

IntellAIgent uses Agentic AI to transform front and back-office customer service operations in seconds, with personalised, complex, context-aware automations Digital transformation and customer experience specialists,...

Customer Experience

Oracle AI to Transform Customer Service for Utilities

Oracle has introduced innovative AI-driven features in its Oracle Utilities Customer Platform, revolutionizing utility call centers by providing smarter, more efficient ways to manage...

Customer Experience

Sinch & OneReach.ai Form Strategic Partnership

Sinch, which is pioneering the way the world communicates through its Customer Communications Cloud, announced a strategic partnership with OneReach.ai., a leader in the...

Customer Experience

Soul Machines Launches AI Agents with Workflow Integration

Soul Machines announced Premium Integrations, a new product feature seamlessly connecting its industry-leading Soul Machines Experiential AI Agents™ with major workflow orchestration tools like Zapier. This...

Customer Experience

How Generative UI and AI Design Systems Are Redefining Digital Interaction

A quiet revolution is happening where artificial intelligence meets interface design. User expectations are changing quickly, often faster than companies can keep up. Generative...

Customer Experience

VOC.AI Raises $15M to Expand Global AI Customer Service

VOC.AI, a North America leader in AI-driven customer service solutions and intelligent insights, announced the successful completion of a new multi-million-dollar funding round. The...

Customer Experience

Calabrio Launches Record AI Tools to Boost CX and Efficiency

Calabrio, the workforce performance company, announced a series of advanced AI-powered enhancements to its flagship Calabrio ONE suite. These innovations are designed to streamline...

- Never miss a story with notifications

- Gain full access to our premium content

- Browse free from up to 5 devices at once

Must read

Customer Experience

About Us

Latest

Popular

Quick Link