Resolve Tech Solutions, a leading provider of SAP solutions and services, announced that it has been selected as winner of the "Best Decision Management Solution" award in the seventh annual AI Breakthrough Awards program conducted by AI Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies,...
Mavenoid, the AI-powered product support platform for product manufacturers and retailers, announced the launch of Generative Answers and Vision Assist – two new AI solutions for automated customer support. This announcement reflects Mavenoid’s mission to deliver personalized product support experiences with AI, offering brands self-service resolution rates of 58%...
Attendees will see how developers across sectors including retail and automotive are harnessing the power of Unity to improve operations and drive business success
Unity, the world's leading platform of tools for creators to build and grow real-time games, apps, and experiences across multiple platforms, will demonstrate how virtual and...
Verint, The CX Automation Company, announced that a Fortune 500 brand deployed the Verint Quality Bots to modernize their quality program, achieving significant AI business outcomes with an estimated savings of $2 million.
The brand transitioned from a manual, time-consuming quality process to a modern streamlined quality process using the...
Wipro, a leading technology services and consulting company, announced a strategic collaboration with Hewlett Packard Enterprise (HPE) to launch a GenAI solution within the new Customer Experience Center (CEC) at the Wipro Cloud Studio’s Kodathi office to serve customers globally. The solution will leverage Wipro's Smart Operations platform and HPE...
Inspiro, a global leader in customer experience outsourcing, has won a 2024 Fortress Cybersecurity Award for Data Protection. With over 20 years of outsourcing expertise, Inspiro provides next-generation CX solutions – that integrate strategy, people, innovation, and analytics – across industries such as telecoms, media, retail, e-commerce, banking, fintech, and energy.
Inspiro’s information security and...
3CLogic, the leading Conversational AI and contact center solution for ServiceNow®, announced its selection by a leading provider of IT infrastructure solutions, including hybrid IT, colocation, cloud, and connectivity services.
Supporting thousands of U.S. blue chip customers, the decision to replace its existing cloud contact center solution came in response...
ScreenMeet, a leader in customer support solutions that includes fully integrated screen and mobile camera sharing, has announced a partnership with Natterbox, a global innovator in contact center solutions, to empower contact centers around the world to increase first contact resolution, reduce costs, and deliver exceptional customer experiences.
"With the ever-increasing...
C1, the global technology solution provider elevating connected human experiences, announced it has once again been awarded Avaya Enterprise Partner of the Year. Avaya selected C1 for its outstanding collaboration, contributions, and commitment to customer experience (CX) innovation.
"C1's continued recognition as an Avaya Partner of the Year is a testament...
Tethr, a leading provider of AI-powered conversation intelligence software, and Awaken Intelligence Ltd., a contact center solutions and agent experience innovator, announced that the companies have signed a definitive agreement to merge. The combination brings together two leaders in customer service and agent experience solutions to provide the industry's...
