Customer Experience

Customer Experience

Capacity Raises $92M to Boost AI Support Platform for Contact Centers

Capacity Acquires Call Criteria and Verbio Technologies to Expand Speech Analytics, Voice Automation and QA Capabilities Capacity, the AI-powered support automation platform for Contact Centers,...

Customer Experience

Glance & CloudHesive partner to humanize cloud CX

CloudHesive customers can now leverage Glance's industry-leading Guided CX for real-time, personal digital interactions Glance, a leading provider of cobrowse and visual collaboration solutions, announced...

Customer Experience

Broadvoice | GoContact Names Gurdip Jande as Chief Product Officer

Broadvoice | GoContact, the global leader in AI-powered customer experience technology, announced the appointment of Gurdip Jande as Chief Product Officer. Jande brings more...

Customer Experience

Sendbird Launches Trust OS to Power Safer AI Interactions

New framework provides policy, data and knowledge checks to ensure responsible, trustworthy agent behavior Sendbird Inc., the AI communications platform trusted by the world's largest...

Customer Experience

Cognizant & Lineage Aim to Elevate Cold Chain Experience

Collaboration reinforces Cognizant's commitment to empowering customer care professionals with Agentic AI solutions to deliver personalized customer experience Cognizant, a leading provider of technology services,...

Customer Experience

Onix Boosts CX with AI Agents via UJET Services Acquisition

Onix, a prominent provider of data, cloud, and AI solutions and a 16-time Google Cloud Partner of the Year, has officially acquired the professional...

Customer Experience

Cognigy & TeKnowledge Partner to Boost Agentic AI in Enterprise

Cognigy, a global leader in AI-driven customer service automation, has announced a strategic partnership with TeKnowledge, a worldwide provider of technology services specializing in...

Customer Experience

Ecosystems Launches ViViEN 2.0: AI GTM for Biz Alignment

Ecosystems, the pioneer of the Customer Value Management (CVM) category, is excited to announce the launch of ViViEN™ 2.0 – the next generation of its groundbreaking...

Customer Experience

Yellow.ai launches AI Agents for EX & CX on AWS Marketplace

Yellow.ai, a leading provider of conversational agentic AI that delivers autonomous, human–like experiences at enterprise scale, announced the availability of Yellow.ai: Enterprise-grade AI Agents...

Customer Experience

TCN Shows How AI Boosts Contact Center Efficiency

TCN, a leading provider of cloud-based contact center solutions, announced its comprehensive strategy and enhanced product suite leveraging artificial intelligence (AI) to empower contact...