Customer Experience

Customer Experience

PolyAI Customer-led Voice Assistants Now Available on Genesys AppFoundry

PolyAI, a global leader in conversational artificial intelligence (AI), announced its Customer-Led Voice Assistant is now available on the Genesys AppFoundry™, a marketplace of...

Customer Experience

Perficient Announces New and Expanded Generative AI Initiatives

With the arrival of generative artificial intelligence, companies turn to the leader in digital consulting to explore the applications and analyze the scope of...

Customer Experience

Verbit Releases New Generative AI Product Suite

Verbit, a leading provider of voice AI solutions, is proud to announce its new generative AI product suite. Customers will now gain even greater...

Customer Experience

TTEC cited as a Strong Performer in Customer Analytics Service Providers report by independent industry analyst firm

TTEC Holdings, Inc., a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital,...

Customer Experience

Regard Launches New Functionality Powered by OpenAI’s GPT-4 to Operationalize Large Language Models in Clinical Workflows

Regard, a software company developing an artificial intelligence co-pilot for clinicians to help diagnose medical conditions, announced that it has expanded its relationship with...

Customer Experience

AI21 Labs Collaborates with Google Cloud to Integrate Generative AI Capabilities with BigQuery

Google Cloud announced a new collaboration with AI21 Labs, an Israeli startup that fundamentally changes the way people read and write using generative AI and...

Customer Experience

Rippey AI Unveils Seamless Chatbot Integration with Slack and Microsoft Teams, Revolutionizing Customer Service Experience

Rippey AI, a global frontrunner in logistics AI technology, announced its game changing chatbot integration with prominent collaboration platforms, Slack and Microsoft Teams. This...

Customer Experience

Deloitte Announces Strategic Co-Innovation Initiative with Google Cloud to Help Consumer Businesses Transform with Generative AI

Deloitte today announced a new co-innovation initiative with Google Cloud that helps consumer businesses transform how they operate to create more relevant, engaging and...

Customer Experience

Fixably Appoints Telecom Industry Veteran Annukka Matilainen as New Chief Operating Officer

Fixably, the global after-sales software provider, has appointed Annukka Matilainen as their new Chief Operating officer. Annukka is a telecom industry specialist with over 20...

Customer Experience

ComputerTalk and Tethr Partner to Improve Contact Center Performance

ComputerTalk, developer of ice Contact Center with Microsoft Teams, and Tethr, the leading AI-powered conversation intelligence platform announced the formation of a strategic partnership...