Customer Experience

Customer Experience

ServiceNow Announces Teleperformance as New AI Lighthouse Member

ServiceNow announced that global digital services leader Teleperformance is joining the AI Lighthouse program. Teleperformance will collaborate on the design, development, and deployment of...

Customer Experience

Contentstack Announces Industry-First Amazon Bedrock Integration to Pioneer the Future of Digital Experiences

Contentstack, the leading Composable Digital Experience Platform (DXP) provider, announced the integration of Amazon Bedrock into Contentstack Automation Hub and AI Assistant. This strategic...

Customer Experience

Contact Center Technologies Hold Key to Customer Experience (CX) Improvements

The Northridge Group Aligns with RISE Technology Advisors and Uniphore to Bring Artificial Intelligence (AI), Assisted Agent Solutions to Fortune 500 Contact Centers The Northridge Group,...

Analytics

IBM Announces Availability of watsonx Granite Model Series, Client Protections for IBM watsonx Models

IBM announced the general availability of the first models in the watsonx Granite model series — a collection of generative AI models to advance...

Customer Experience

Cyara Appoints Chief Customer Officer & Chief Product Officer, Expanding Global Leadership Team

Cyara, the leading AI-led Customer Experience (CX) Transformation Platform provider, announced the appointment of Jeff Romano as Chief Customer Officer (CCO) and the promotion...

Customer Experience

Inbenta Expands Leadership Team with Three Executive Appointments

Inbenta, an AI platform purpose-built to optimize customer experience, announced the appointment of David Barnhardt to Head of Experience, Janice Diner to Chief Marketing Officer,...

Customer Experience

Ansira Launches Empathy Intent Solution to Guide Clients On AI Implementation

Empathy in AI Helps Brands Maintain Human Connection, Replacing Customer Transactions with Interactions. Ansira Partners, Inc., an independent global marketing services and solutions company with...

Customer Experience

Insider announces Sirius AI™, the world’s most comprehensive Generative AI solution for CX, making marketing teams 60% more productive

Insider announced the launch of Sirius AI™, the world's most comprehensive, patent-pending, Generative AI solution for customer experience that combines the power of large...

Customer Experience

Salesforce Signs Definitive Agreement to Acquire Airkit.ai

Salesforce has signed a definitive agreement to acquire Airkit.ai, a creator of AI powered customer service applications and experiences. Airkit.ai enables Fortune 500 and...

Customer Experience

Lenovo Image Integrates Oort AI Agent to Enhance Customer Support

Oort, a decentralized data cloud service provider, is excited to announce that Lenovo Image, now known as ZX, will integrate Oort TDS (Talk-to-Data Service)...