Monday, October 13, 2025

Customer Experience

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Analytics

IBM Announces Availability of watsonx Granite Model Series, Client Protections for IBM watsonx Models

IBM announced the general availability of the first models in the watsonx Granite model series — a collection of generative AI models to advance...
Customer Experience

Cyara Appoints Chief Customer Officer & Chief Product Officer, Expanding Global Leadership Team

Cyara, the leading AI-led Customer Experience (CX) Transformation Platform provider, announced the appointment of Jeff Romano as Chief Customer Officer (CCO) and the promotion...
Customer Experience

Inbenta Expands Leadership Team with Three Executive Appointments

Inbenta, an AI platform purpose-built to optimize customer experience, announced the appointment of David Barnhardt to Head of Experience, Janice Diner to Chief Marketing Officer,...
Customer Experience

Ansira Launches Empathy Intent Solution to Guide Clients On AI Implementation

Empathy in AI Helps Brands Maintain Human Connection, Replacing Customer Transactions with Interactions. Ansira Partners, Inc., an independent global marketing services and solutions company with...
Customer Experience

Insider announces Sirius AI™, the world’s most comprehensive Generative AI solution for CX, making marketing teams 60% more productive

Insider announced the launch of Sirius AI™, the world's most comprehensive, patent-pending, Generative AI solution for customer experience that combines the power of large...
Customer Experience

Salesforce Signs Definitive Agreement to Acquire Airkit.ai

Salesforce has signed a definitive agreement to acquire Airkit.ai, a creator of AI powered customer service applications and experiences. Airkit.ai enables Fortune 500 and...
Customer Experience

Lenovo Image Integrates Oort AI Agent to Enhance Customer Support

Oort, a decentralized data cloud service provider, is excited to announce that Lenovo Image, now known as ZX, will integrate Oort TDS (Talk-to-Data Service)...
Customer Experience

Forethought Introduces Autoflows, Ushers in AI-First Customer Support

Forethought, the leading generative AI for customer support, announced Autoflows – autonomous resolution capabilities for SupportGPT. With Autoflows, Forethought is ushering in an efficient,...
Customer Experience

Smartsheet Unveils the Next Generation of its Enterprise Work Management Platform to Unlock Customer Potential at Scale

New AI-powered platform features include unparalleled scale, democratized resource management, and modern simplified views Smartsheet, the enterprise work management platform, revealed its next generation Smartsheet...
Customer Experience

Sprinklr Launches More Than 700 New Features for Unified Customer Experience

Platform release 18.8 empowers customer service, marketing, sales, and social teams with new AI-powered enhancements and generative AI integrations now available to all customers. Sprinklr,...
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