Customer Experience

Customer Experience

Ushur recognized as a Star Performer by Everest Group in the 2023 PEAK Matrix™ for Conversational AI Products

Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), announced that it has been recognized as a Star Performer by Everest Group in the...

Customer Experience

MetricStream to Preview Enhanced User Experience and Showcase AI Powered GRC, AiSPIRE, at London Summit Next Week

MetricStream, the global market leader in integrated risk management (IRM) and governance, risk, and compliance (GRC) announced that it will preview a completely new...

Customer Experience

iQor Designs Symphony [AI] Generative AI Ecosystem to Revolutionize the Employee Lifecycle

iQor, a leading managed services provider of digitally enabled business process outsourcing (BPO) customer experience solutions, is proud to unveil Symphony ™, iQor's generative AI...

Customer Experience

Kore.ai Launches Conversational AI-powered Voice Gateway on Genesys AppFoundry

By integrating with Genesys Cloud CX®, Kore.ai enables enterprise contact centers to deliver superior and personalized service experiences 24/7 at scale, across multiple voice and...

Customer Experience

Xplor Spot Introduces Innovative AI Virtual Agent to Enhance the Dry Cleaning Customer Experience

This market-leading conversational AI solution empowers customers to inquire about concerns, get assistance 24/7, and resolve problems quickly and easily. Xplor Spot – a leading business...

Customer Experience

Okta Introduces Okta AI – Securely Connecting People to Technology in the AI Era

Powered by data from Okta’s ecosystem, Okta AI delivers real-time Identity actions for security, user experience, and app development Okta, Inc., the leading independent Identity...

Customer Experience

IDC Names Best in Future of Customer Experience Award Winners

International Data Corporation (IDC) announced that Samsung Electronics America has been named the Overall Winner of the 2023 IDC Future Enterprise Best in Future...

Customer Experience

ServiceNow Announces Teleperformance as New AI Lighthouse Member

ServiceNow announced that global digital services leader Teleperformance is joining the AI Lighthouse program. Teleperformance will collaborate on the design, development, and deployment of...

Customer Experience

Contentstack Announces Industry-First Amazon Bedrock Integration to Pioneer the Future of Digital Experiences

Contentstack, the leading Composable Digital Experience Platform (DXP) provider, announced the integration of Amazon Bedrock into Contentstack Automation Hub and AI Assistant. This strategic...

Customer Experience

Contact Center Technologies Hold Key to Customer Experience (CX) Improvements

The Northridge Group Aligns with RISE Technology Advisors and Uniphore to Bring Artificial Intelligence (AI), Assisted Agent Solutions to Fortune 500 Contact Centers The Northridge Group,...