Customer Experience

Customer Experience

NatWest and IBM Collaborate on Generative AI Initiative to Enhance Customer Experience

NatWest and IBM announced enhancements to the bank's virtual assistant, Cora, that will use generative AI to provide customers with access to a wider range...

Customer Experience

Forethought Joins AWS Partner Network (APN) and AWS Marketplace

Forethought, the AI-first customer support automation platform, announced its participation in the Amazon Web Services (AWS) Partner Network (APN), a global community of AWS...

Customer Experience

SignalWire Unveils its No-Code AI Agent Builder, Setting a New Benchmark in Voice AI

Just in time for API World 2023, the world's largest API conference, SignalWire, the pioneering force behind the world's leading open-source communications platform, FreeSWITCH,...

Customer Experience

Sendbird Becomes the First Communications API Platform to Integrate Open-Source LLM to Address AI Chatbot Enterprise Privacy Concerns

Sendbird, the industry-leading communications API platform for web and mobile apps, announced a groundbreaking integration to revolutionize how businesses handle generative AI-powered customer conversations....

Customer Experience

Gupshup.io Announces the Next Generation of Conversational Engagement Platform with Advanced Personalization and AI-Powered Interactive Campaigns

Gupshup.io, the leading Conversational Engagement Platform, has unveiled a series of new and cutting-edge features in their latest launch. This latest update is designed...

Customer Experience

Writesonic Unleashes Botsonic: A New Era of AI-Powered Customer Interaction

Writesonic, a Y-Combinator-backed Generative AI platform, unveils Botsonic, a revolutionary AI chatbot set to reshape the landscape of customer communications. Enriched with cutting-edge generative...

Customer Experience

BlastX Consulting Launches the BlastX AI Innovation Center

Leading Digital Consultancy Creates a Customer Experience Hub for Research, Innovation, and Solution Design Focused on Operationalizing AI BlastX Consulting announced the creation of the...

Customer Experience

Ada Introduces Generative Actions, Enabling AI-Powered Customer Service Chatbots to Actually Resolve Customer’s Issues Without Human Intervention

Ada's Generative Actions offers an end to scripted chatbot limitations, enabling AI chatbots to take informed, personalized actions that support customer needs Ada, the world's...

Customer Experience

Ushur recognized as a Star Performer by Everest Group in the 2023 PEAK Matrix™ for Conversational AI Products

Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), announced that it has been recognized as a Star Performer by Everest Group in the...

Customer Experience

MetricStream to Preview Enhanced User Experience and Showcase AI Powered GRC, AiSPIRE, at London Summit Next Week

MetricStream, the global market leader in integrated risk management (IRM) and governance, risk, and compliance (GRC) announced that it will preview a completely new...