Customer Experience

Customer Experience

DataStax Inks Strategic Collaboration Agreement with AWS for Generative AI and Launches New Amazon Bedrock Integration to Astra DB Vector Database Via AWS PrivateLink

Signs Strategic Collaboration Agreement with AWS to Deliver the Astra DB Vector Database to Customers Building Generative AI Applications DataStax, the company that powers generative...

Customer Experience

Awesome CX by Transcom, A Global Outsourcing Company, Joins Forces with Netomi AI to Revolutionize Customer Experience

Awesome CX by Transcom, a global leader in outsourcing, is proud to announce a strategic partnership with Netomi AI (portfolio company of Jeffrey Katzenberg's WndrCo) to...

Customer Experience

Teleperformance Applauded by Frost & Sullivan for Its Market-leading Position and Delivering a Superior and Engaging CX in the Metaverse

Teleperformance's impressive growth momentum and trajectory are a testament to its customer-centric approach and revolutionary solutions, earning client loyalty and increasing market share. Frost &...

Customer Experience

Forethought Appoints Bhusha Mehta as Vice President of Customer Experience and Success

Forethought, the leading generative AI for customer support automation, announced that Bhusha Mehta has joined the company as Vice President of Customer Experience and Success....

Customer Experience

Uniphore Named One of the Fastest-Growing Companies in North America on the 2023 Deloitte Technology Fast 500™

Attributes 446% Revenue Growth to its Innovative AI Platform and the unwavering commitment of its team to deliver AI that makes the enterprise more...

Customer Experience

NatWest and IBM Collaborate on Generative AI Initiative to Enhance Customer Experience

NatWest and IBM announced enhancements to the bank's virtual assistant, Cora, that will use generative AI to provide customers with access to a wider range...

Customer Experience

Forethought Joins AWS Partner Network (APN) and AWS Marketplace

Forethought, the AI-first customer support automation platform, announced its participation in the Amazon Web Services (AWS) Partner Network (APN), a global community of AWS...

Customer Experience

SignalWire Unveils its No-Code AI Agent Builder, Setting a New Benchmark in Voice AI

Just in time for API World 2023, the world's largest API conference, SignalWire, the pioneering force behind the world's leading open-source communications platform, FreeSWITCH,...

Customer Experience

Sendbird Becomes the First Communications API Platform to Integrate Open-Source LLM to Address AI Chatbot Enterprise Privacy Concerns

Sendbird, the industry-leading communications API platform for web and mobile apps, announced a groundbreaking integration to revolutionize how businesses handle generative AI-powered customer conversations....

Customer Experience

Gupshup.io Announces the Next Generation of Conversational Engagement Platform with Advanced Personalization and AI-Powered Interactive Campaigns

Gupshup.io, the leading Conversational Engagement Platform, has unveiled a series of new and cutting-edge features in their latest launch. This latest update is designed...

- Never miss a story with notifications

- Gain full access to our premium content

- Browse free from up to 5 devices at once

Must read

Ecommerce

Customer Experience

About Us

Latest

Popular

Quick Link