Customer Experience

Customer Experience

Lüm Mobile Taps Alepo’s TelcoBot.ai for Generative AI Customer Service

SaskTel's Digital Mobile Brand Launches AI-Powered Virtual Agent for Enhanced Digital Customer Engagement. Alepo proudly announces that Lüm Mobile, SaskTel's innovative all-digital mobile brand, has...

Customer Experience

SoundHound And Jersey Mike’s Introduce Voice AI Phone Ordering

SoundHound AI, Inc., a global leader in voice artificial intelligence, and Jersey Mike’s Subs announced that they are working together to give customers the...

Customer Experience

Front Acquires Windsor.io, Accelerating a New Era for AI-powered Customer Service

Front, a customer operations platform enabling teams to streamline communication and deliver exceptional service at scale, announced its acquisition of AI platform, Windsor.io, to...

Customer Experience

Ushur Business Leader Survey Shows Regulated Industries Rapidly Adopting AI

Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), published the results of a survey commissioned to study the attitudes and behaviors of executives and...

Customer Experience

Nextiva Acquires Thrio: Democratizing Customer Experience with AI

Nextiva, a leading provider of customer experience solutions, is making strategic strides in the CX evolution through the acquisition of Thrio. Thrio is an...

Customer Experience

PolyAI Unveils Its 2024 CX 100: One Hundred Visionaries Revolutionizing Customer Experience

PolyAI, the world's premiere provider of customer-led voice assistants for the enterprise, is proud to announce the release of its second annual CX 100. This...

Customer Experience

Cognigy Now Available in the Microsoft Azure Marketplace

A global leader in AI-enabled customer service solutions, Cognigy, announced the availability of its cutting-edge platform in the Microsoft Azure Marketplace, an online store providing...

Customer Experience

Microsoft unveils new generative AI and data solutions across the shopper journey, offering copilot experiences through Microsoft Cloud for Retail

Ahead of NRF 2024: Retail's Big Show, Microsoft Corp. on announced new generative AI and data solutions and capabilities for retailers that span the retail shopper...

Customer Experience

Infobip Unveils AI Hub for AI-Driven Conversational Customer Experiences

Global cloud communications platform Infobip has launched AI Hub, a comprehensive artificial intelligence (AI) overhaul of its platform to help businesses to create seamless end-to-end conversational...

Customer Experience

Autobound Launches Personalization API to Help Others Build Insight-Driven AI Writers

Autobound, a leading AI startup revolutionizing the way salespeople conduct research and write personalized emails, announced the launch of their public-facing API. This groundbreaking...