Cyara, the leading AI-led Customer Experience (CX) Transformation Platform provider, announced the appointment of Jeff Romano as Chief Customer Officer (CCO) and the promotion of Cyara’s Executive Vice President of Product, Max Lipovetsky to Chief Product Officer.
In his role, Romano will be responsible for managing the customer experience for...
Inbenta, an AI platform purpose-built to optimize customer experience, announced the appointment of David Barnhardt to Head of Experience, Janice Diner to Chief Marketing Officer, and Robin Dindayal to Head of Product. The additions to Inbenta's executive team aims to support Inbenta's expansion in the North American market; further innovate its products...
Empathy in AI Helps Brands Maintain Human Connection, Replacing Customer Transactions with Interactions.
Ansira Partners, Inc., an independent global marketing services and solutions company with proprietary channel, website, and advertising technology, announced their new Empathy Intent Solution (EIS) offering that harnesses the power of intentionality in Artificial Intelligence (AI) to...
Insider announced the launch of Sirius AI™, the world's most comprehensive, patent-pending, Generative AI solution for customer experience that combines the power of large language models and machine learning—to make marketing teams 60% more productive and drive new levels of growth.
With Sirius AI™ , marketers can build targeted segments in...
Salesforce has signed a definitive agreement to acquire Airkit.ai, a creator of AI powered customer service applications and experiences. Airkit.ai enables Fortune 500 and fast growing businesses to build flexible, omni-channel customer engagement applications, and AI-based customer service agents.
Upon close of the acquisition, Airkit.ai will become a part of...
Oort, a decentralized data cloud service provider, is excited to announce that Lenovo Image, now known as ZX, will integrate Oort TDS (Talk-to-Data Service) into their customer support services starting now.
Oort TDS empowers businesses to create customized AI agents for specific business needs, with a strong emphasis on providing...
Forethought, the leading generative AI for customer support, announced Autoflows – autonomous resolution capabilities for SupportGPT. With Autoflows, Forethought is ushering in an efficient, goal-oriented, AI-first future.
Generative AI has promised to radically transform the customer support experience. In fact, many enterprise companies are claiming to be AI-first. Yet those...
New AI-powered platform features include unparalleled scale, democratized resource management, and modern simplified views
Smartsheet, the enterprise work management platform, revealed its next generation Smartsheet platform featuring new product capabilities that unlock sophisticated solution building, AI-driven data insights, and massive scale during its annual ENGAGE customer conference.
Whether opening new healthcare...
Platform release 18.8 empowers customer service, marketing, sales, and social teams with new AI-powered enhancements and generative AI integrations now available to all customers.
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced the company’s latest platform release (v. 18.8). With the release of 18.8, the proprietary...
IntelePeer, a leading provider of AI-powered communications automation solutions, announced an extension to its SmartFlows platform, the Call Summary Dashboard, a drag-and-drop interface with AI and automation tools that enhances omnichannel communication workflows and allows businesses to track their ROI and identify cost-savings opportunities in real time. At no...
