New AI-Native Platform Delivers the Foundation of Agentic AI, Enabling Autonomous, Context-Aware AI Agents to Transform Customer Support Operations
SupportLogic, the world's first AI-native support experience (SX) platform, announced the launch of SupportLogic Cognitive AI Cloud, an AI platform designed specifically to power enterprise-class AI agents that automate and transform customer...
Jotform, a premier online form builder and automation platform, is reshaping customer service with the introduction of Jotform AI Agents. These advanced AI-powered virtual agents streamline workflows, enhance user engagement, and enable businesses of all sizes to scale customer support efficiently across multiple communication channels.
Transforming Customer Service with AI
Jotform...
Proposed Acquisition Strengthens Enterprise CX Capabilities and Deepens Collaboration with Amazon Web Services (AWS)
Zendesk, a global leader in AI-powered customer service, has entered into a definitive agreement to acquire Local Measure, a top provider of Contact Center as a Service (CCaaS) and advanced voice solutions, as well as a...
Sanas partnership highlights Teleperformance's (TP) growth strategy of pursuing investments in advanced artificial intelligence to deliver enhanced customer experience management services to broad client base
Global digital business services leader Teleperformance (TP) announced it has formed a strategic partnership with Sanas, a pioneer in providing Real-Time Speech Understanding. Under the partnership, TP...
Developed with global telcos, Xplore is now live and transforming digital experiences in Central Asia after successful launches in 4 markets
Mobicom Corporation, Mongolia's largest mobile network operator, announced a strategic partnership with Circles, a global telco technology company. Central to this partnership is the launch of Xplore, an advanced AI-powered software-as-a-service (SaaS)...
Reply, a global systems integrator and technology firm, is proud to announce the launch of Comwrap Reply in North America. This strategic expansion builds on Comwrap Reply's inception in 2004 and established presence in Germany, Italy, and the UK, enhancing its position as a leading provider of AI-powered, end-to-end digital experience solutions....
CleverTap, the all-in-one engagement platform, announced that it has been positioned by Gartner® as a Niche Player in the Magic Quadrant for Personalization Engines. The evaluation is based on specific criteria analyzing the company’s completeness of vision and ability to execute.
This recognition reflects the company’s proven ability to deliver personalized...
Cisco, a global leader in security and networking solutions, introduced the first AI agent developed through its strategic partnership with Mistral AI, one of Europe’s foremost AI solution providers. The AI Renewals Agent is designed to revolutionize the renewal proposal process at Cisco by integrating data from over 50...
Edgecore Networks, a leader in innovative network solutions for enterprises, data centers, and telecommunication service providers, is pleased to announce an initiative in partnership with Aprecomm, the intuitive networks and customer experience platform provider.
From March 1, 2025, all Edgecore Networks Wi-Fi 6 access points—tailored for businesses, enterprises, network service providers,...
Empowering Businesses with Conversational Style AI Insights to Outpace Competition and Build Reputation in Real-Time
InMoment®, the leading provider of integrated Experience Improvement (XI)™ solutions, announced the launch of its Competitor Intelligence solution for reputation management, a ground-breaking new tool designed to transform how businesses analyze and leverage competitor review data...
