M-Files, the leader in knowledge work automation, announced it has been named a Leader in the IDC MarketScape: Worldwide Intelligent Content Services 2024 Vendor Assessment (doc #US51467323, September 2024). The report provides a thorough evaluation of M-Files’ strategy and capabilities, positioning the company in the Leaders Category based on its...
Nuacom, a leading provider of business communication solutions, is proud to announce the launch of its groundbreaking AI-powered phone system, Nuacom AI. Designed to redefine how businesses communicate, Nuacom AI introduces a suite of cutting-edge features that elevate every conversation, streamline operations, and enhance customer satisfaction.
As businesses continue to adapt...
Inoria, a full-suite contact center solutions and service partner announces new partnership with Parloa, a leading provider of AI-powered automation for customer service. This collaboration marks a significant expansion of Inoria's INO AI self-service offerings, reinforcing its commitment to meeting market demands for AI-assisted interactions. These include chatbots, voicebots, agent assist...
transcosmos is pleased to announce that the company has developed an architecture that integrates generative AI (GenAI) services (applications) to contact center platforms securely and quickly via Amazon Bedrock by AWS.
As contact center systems become increasingly complex, ensuring high levels of security while connecting systems quickly have been bottlenecks for...
Startup building hyper-realistic AI agents emerges from stealth with funding round led by Scale Venture Partners to automate calls and visualize call data
Bland AI, the platform automating phone calls for the enterprise using hyper-realistic AI agents, emerged from stealth with a $16M Series A financing round led by Scale Venture...
The ODP Corporation, a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, announced the implementation of cutting-edge Generative AI (Gen AI) technology across its nationwide network of Office Depot and OfficeMax stores. This technology has significantly enhanced its customer experience since...
Inoria, a full-suite contact center solutions and service provider is partnering with Kore.ai, a leader in enterprise conversational and generative AI technology, trusted by top global brands such as GoDaddy and Coca-Cola. This partnership supports Inoria's INO AI self-service offerings further strengthening the company's portfolio of artificial intelligence (AI) providers to...
A Significant Improvement on Customer Service, Marketing Enablement and Management Capability through All-in-One Contact Center Solution
Sobot, an all-in-one contact center solution provider, will launch its upgraded AI Agent this September. In preparation for this launch, Sobot has carried out a closed beta test over the past two to three months....
NICE announced that its Board of Directors has appointed Scott Russell as the company’s new Chief Executive Officer, effective January 1st 2025, to succeed Barak Eilam, who, as previously announced, will retire and step down by the end of 2024 after more than 10 years as CEO and 25...
Five9, provider of the Intelligent CX Platform, announced the latest addition to the Five9 Genius AI Suite, including the four-step Five9 Genius AI process, a strategic approach to deliver fully customizable, AI-elevated CX across the customer journey. This process allows companies to quickly identify the high value cases for AI, implement...
