Arise becomes the first gig tech platform to deploy Sanas’ Accent Translation Solution across the enterprise to power their expert-led customer experiences
Sanas, inventor of the world’s first Real-Time Speech Understanding platform, and Arise, the leading intelligent platform for on-demand customer experience and business services, announced a strategic partnership naming Arise...
Movate, a global leader in digital technology and customer experience services, has entered into a strategic partnership with Alcatel-Lucent Enterprise (ALE), a renowned provider of secure networking and communications solutions. This collaboration marks a significant milestone in ALE’s journey toward AI-driven innovation, with Movate selected as ALE’s trusted partner...
IntellAIgent uses Agentic AI to transform front and back-office customer service operations in seconds, with personalised, complex, context-aware automations
Digital transformation and customer experience specialists, FourNet, announced the launch of FourNet IntellAIgent, designed to enable businesses to streamline operations, enhance customer experiences, and accelerate AI-driven transformation.
FourNet IntellAIgent is an innovative, artificial...
Oracle has introduced innovative AI-driven features in its Oracle Utilities Customer Platform, revolutionizing utility call centers by providing smarter, more efficient ways to manage call volumes and deliver personalized customer support. These new capabilities include advanced call summarization and tagging tools that aim to significantly reduce manual tasks. By...
Sinch, which is pioneering the way the world communicates through its Customer Communications Cloud, announced a strategic partnership with OneReach.ai., a leader in the Forrester Wave and Gartner Magic Quadrant for Conversational AI. This partnership will empower businesses worldwide to rapidly deploy customized agentic AI experiences across the communication...
Soul Machines announced Premium Integrations, a new product feature seamlessly connecting its industry-leading Soul Machines Experiential AI Agents™ with major workflow orchestration tools like Zapier. This breakthrough bridges the company's unrivaled real-time, human-like conversational abilities with robust automation, delivering a comprehensive AI Agent offering that transforms how businesses operate and interact...
A quiet revolution is happening where artificial intelligence meets interface design. User expectations are changing quickly, often faster than companies can keep up. Generative UI and AI-driven design systems aren't just ideas for the future. They are changing how businesses create, improve, and deliver digital experiences right now. Leaders...
VOC.AI, a North America leader in AI-driven customer service solutions and intelligent insights, announced the successful completion of a new multi-million-dollar funding round. The investment was led by Shanda Grab Ventures, in partnership with Northern Light Venture Capital and Starting Gate Fund. Unique Capital served as the exclusive financial advisor.
The funding will accelerate the development...
Calabrio, the workforce performance company, announced a series of advanced AI-powered enhancements to its flagship Calabrio ONE suite. These innovations are designed to streamline contact center operations, boost agent engagement, and enable organizations to consistently deliver world-class customer experiences.
The newly introduced features are strategically crafted to eliminate inefficiencies from...
Omilia, a global leader in Conversational Artificial Intelligence (CAI), continues to expand its European presence through a strategic partnership with Bell Integration, a trusted and leading provider of IT services and solutions in the UK. Bell will resell and implement Omilia’s leading Generative-AI powered platform for customer service, enabling enterprises...
