Customer Experience

Customer Experience

Sprinklr Acquires ViralMoment for Customer Intelligence

Sprinklr, the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), announced the acquisition of assets of ViralMoment, an AI-powered social video intelligence and...

Customer Experience

Capacity Launches AI Assistant for CX Data Insights

New feature lets users ask questions about their Capacity data and generate executive-ready insights, charts and reports Capacity, a unified CX Automation Platform, launched the...

Business Technology

U.S. Bank Extands AWS Partnership to Spearhead AI-Driven Digital Transformation

U. S. Bank is expanding the scope of its strategic partnership with Amazon Web Services (AWS), an Amazon. com, Inc. company. This expanded partnership...

Customer Experience

8×8 Enhances Customer Experience Platform with Advanced AI, Real-Time Analytics, and Seamless Authentication

Global cloud communications leader 8x8, Inc. has recently revealed plans for extending their award-winning integrated Customer Experience (CX) platform to include advanced AI functionality,...

Customer Experience

The Orchestration Revolution: IBM and Adobe Bridge the $29 Million Gap in Customer Experience

In the fiercely competitive digital ecosystem, the currency of relevance is all about speed. As per new research conducted by the IBM Institute for...

Customer Experience

Solidroad Raises $25 Millions for AI Customer Support QA

Solidroad, the AI platform that helps companies evaluate and improve every human and AI customer conversation, announced a $25 million Series A round. Led...

Customer Experience

Khoros Unveils Aurora AI to Redefine Enterprise Community Platforms

Khoros unveiled Aurora AI as its revolutionary community platform that is powered entirely by artificial intelligence to help organizations take care of their customer...

Customer Experience

UserTesting Appoints Neal Gottsacker as CTO to Boost AI CX Insights

UserTesting, the leading provider of customer insights for the enterprise, announced the appointment of Neal Gottsacker as Chief Technology Officer. Gottsacker will lead the...

Customer Experience

Five9 Strengthens Open Platform Strategy with Evolution of Five9 Fusion

Five9, provider of the Intelligent CX Platform, launched the evolution of Five9 Fusion, with a new partner program that brings together an evolving CX...

Customer Experience

LogRocket Introduces Ask Galileo to Transform Product Insights with AI

LogRocket recently introduced Ask Galileo, an AI, driven chat tool that enables product and engineering teams to swiftly figure out user behavior and product...