Customer Experience

Customer Experience

Persistent launches AI studio for innovation and experiences

Designed for co-creation, the studio allows companies to reimagine and deliver impactful user experiences through AI-powered design. Persistent Systems, the global leader in digital engineering...

Customer Experience

SoundHound AI & Telarus Partner to Bring Amelia 7 to Enterprise CX

SoundHound AI, a global leader in voice and conversational artificial intelligence, has entered into a strategic partnership with Telarus, the world’s largest technology services...

Customer Experience

Yelp Enhances AI for More Conversational, Visual Discovery

AI-call answering services Yelp Host and Yelp Receptionist help restaurants and local businesses never miss a call Yelp Inc., the company that connects people with...

Customer Experience

Strella Secures $14M Series A from Bessemer to Transform AI Research

Funding will expand AI-powered platform to mobile research and scale team to meet demand from Fortune 500 and high-growth companies Strella, the AI-powered customer research...

Customer Experience

Inside Netflix’s AI Strategy for Hyper-Personalization

Though scrolling through 15,000 titles could be interpreted as a sign of freedom, in reality, it is overwhelming for the majority of viewers. Choice...

Customer Experience

The AI Playbook for Customer Experience Transformation

Customer experience transformation isn’t just a buzzword. It’s about moving from reacting to problems to actually anticipating what people need. Companies can’t wait until...

Automation in AI

Vonage Unveils Agentforce Identity and Fraud Detection APIs

Vonage, part of Ericsson, has launched Vonage Agentforce Identity Insights and Fraud Detection. This AI-driven solution gives contact center agents real-time insights. The platform...

Customer Experience

TELUS Digital Unveils Fuel iX™ Fortify for Auto Red-Teaming

TELUS Digital, a global leader in digital customer experiences (CX), has announced the launch of Fuel iX™ Fortify, a continuous automated red-teaming solution designed...

Customer Experience

AITech365 Interview with Malte Kosub, CEO & Co-Founder of Parloa

Obsess over the customer problem, not the hype. Technology shifts, but human problems are remarkably stable. What inspired you to start Parloa, and how...

Customer Experience

Salesforce Unveils MuleSoft Agent Fabric to Govern AI Agents

As enterprises accelerate AI adoption, the proliferation of agents across teams, platforms, and vendors has created both immense opportunities and new challenges. This rapid...