Customer Experience

Customer Experience

Medallia Sets Innovation Agenda at Experience ’26 – Omni CX

Unified B2B account profiles and expanded Action Planning tools empower organizations to drive measurable business outcomes Medallia, Inc., the global leader in customer and employee...

Customer Experience

Eckoh and boost.ai Forge Strategic Alliance to Elevate Secure Conversational AI Adoption

The global leader in secure customer engagement solutions for human and AI agents, Eckoh, has announced its strategic partnership with a trusted leader in...

Customer Experience

iQor CXBPO™ Acquires OP360 to Expand Global CX Reach

iQor CXBPO™, a global leader in customer experience business process outsourcing (“BPO”), announced its acquisition of OP360, a high-performing BPO provider known for its...

Business Technology

Kyndryl Unveils Agentic AI Services to Drive Workforce & Customer Experience Transformation

In a move to sharpen enterprises’ readiness for the AI era, Kyndryl launched a new set of advisory and implementation services leveraging its Kyndryl...

Customer Experience

Cresta Unveils Four Products at Cresta Wave to Unleash the Potential of Human and AI Agents

Cresta, the leading customer-experience AI platform for human and AI agents, announced four major innovations at its inaugural annual customer conference, Cresta Wave, that...

Customer Experience

OnviSource and SpitFire Partner to Boost Contact Centers with AI

OnviSource has announced a strategic partnership with SpitFire to integrate its OmVista Agentic AI platform and Business Analytics Service into SpitFire's outbound communication solutions,...

Customer Experience

Everseen Names Joe White as CEO to Lead Vision AI Growth

White’s appointment marks a new era of strategic expansion as Everseen scales Vision AI leadership in retail and beyond Everseen, a global leader in Vision...

Customer Experience

Movate and Lyzr.ai Partner to Accelerate Enterprise AI Transformation

Movate, a global leader in digital technology and customer experience services, announced a strategic partnership with Lyzr.ai, an enterprise AI agent platform. This partnership...

Customer Experience

Persistent launches AI studio for innovation and experiences

Designed for co-creation, the studio allows companies to reimagine and deliver impactful user experiences through AI-powered design. Persistent Systems, the global leader in digital engineering...

Customer Experience

SoundHound AI & Telarus Partner to Bring Amelia 7 to Enterprise CX

SoundHound AI, a global leader in voice and conversational artificial intelligence, has entered into a strategic partnership with Telarus, the world’s largest technology services...