AI innovator's efforts will focus on building exceptional products that enable customers to deliver outstanding experiences
Zendesk has named Shashi Upadhyay as the new President of Product, Engineering, and AI to further accelerate the company's next phase of growth in customer and employee service. Upadhyay's experience in technology and product leadership includes...
Enterpret, the AI-enabled customer feedback intelligence platform for product development and CX teams, announced that it has raised $20.8 million in Series A funding. The round was led by Canaan Partners, with participation from Kleiner Perkins, Peak XV Partners (fka Sequoia Capital India), Wing Ventures, and Recall Capital, as...
The latest funding will help Cresta double down on its existing product suite, scale its go-to-market efforts, and rapidly develop the next generation of virtual agents
Cresta, the end-to-end generative AI platform for contact centers, announced the closing of its $125 million Series D round of financing. The round was led...
Cognigy, a global leader in AI-powered customer service solutions, announced the launch of Agentic AI, a revolutionary addition to its proven Cognigy.AI platform, designed to redefine enterprise customer service. Purpose-built for large-scale contact centers, Agentic AI harnesses powerful, autonomous AI to handle intricate customer interactions with speed, intelligence, and...
Calabrio, the workforce performance company, announced two artificial intelligence (AI) offerings for general availability: Auto QM and Trending Topics. These AI-powered quality management solutions are designed to eliminate time-intensive manual review processes and revolutionize how contact centers manage, monitor and assess agent interactions to provide better customer service outcomes.
Part of...
Cisco unveiled new AI-powered innovations, including the Webex AI Agent, AI Agent Studio and Cisco AI Assistant features for Webex Contact Center. These AI solutions leverage advanced conversational intelligence and automation to enhance customer interactions, streamline issue resolution and improve overall customer satisfaction. This enables business leaders to deliver faster, more...
Gladly, a leader in customer service innovation, has announced its groundbreaking unified Customer Service Platform, powered by advanced AI. The platform is set to disrupt the industry by replacing outdated ticket-based systems, enabling retailers and direct-to-consumer brands to offer seamless, personalized support that resolves support issues and drives customer...
Netcore Cloud, a global leader in MarTech and customer engagement solutions, has announced the appointment of Siddharth Gopalkrishnan as its Chief Operating Officer (COO). This strategic addition underscores Netcore Cloud's ambition to double its revenue in the next three years and expand its global footprint.
Siddharth brings over 16 years of experience from...
Cloud Communications pioneer expands global footprint and strengthens market leadership through strategic integration of NEC’s UCaaS and CCaaS businesses. NEC and Intermedia will continue their partnership activities in Japan and Australia.
Intermedia Cloud Communications, a leading provider of AI-driven cloud-based unified communications, collaboration and contact center solutions, announced it is acquiring all...
Verint, The CX Automation Company™, announced that contact centers across multiple industries are deploying Verint Bots to identify optimum opportunities to upsell and cross-sell, resulting in significant sales momentum and revenue generation for brands.
Verint AI-powered bots deliver insights and can increase revenue for leading brands:
A leading automotive retailer...
