Calabrio, the workforce performance company, announced a series of advanced AI-powered enhancements to its flagship Calabrio ONE suite. These innovations are designed to streamline contact center operations, boost agent engagement, and enable organizations to consistently deliver world-class customer experiences.
The newly introduced features are strategically crafted to eliminate inefficiencies from...
Omilia, a global leader in Conversational Artificial Intelligence (CAI), continues to expand its European presence through a strategic partnership with Bell Integration, a trusted and leading provider of IT services and solutions in the UK. Bell will resell and implement Omilia’s leading Generative-AI powered platform for customer service, enabling enterprises...
Companies forge AI-first future with solution to deliver seamless, proactive support to millions of business customers
Vodafone Business and ServiceNow, the AI platform driving business transformation, have entered into a comprehensive five-year strategic partnership to usher in a new era of AI-enabled service management. This collaboration will empower Vodafone Business...
New logo and website underscore unitQ's evolution as definitive platform for real-time, actionable customer feedback insights
unitQ, the leading AI customer insights platform, announced the launch of its new brand identity, including a modernized logo and a fully redesigned website. This rebrand marks a significant milestone in the company's continued...
66degrees, a leading AI, Data and Cloud consulting firm, announced the appointment of Shawn Robertson as its new Chief Revenue Officer (CRO). Robertson brings over 25 years of experience driving revenue growth and building high-performing go-to-market teams. His remarkable track record leading teams across the technology sector has been forged...
PolyAI, a leading provider of AI agents for enterprise customer service, announced the launch of its latest version of Agent Studio, the world's only voice-first omnichannel platform for conversational AI, offering enterprises full control and transparency over AI agents. While PolyAI has been enhancing CX for the world's most...
Moveworks, the leading agentic AI Assistant for the enterprise, announced a strategic partnership with Stack Overflow. The partnership unlocks an integration that will bring an installable Stack Overflow agent to Moveworks’ AI Agent Marketplace, enabling joint customers to quickly empower their employees with the vast knowledge housed in Stack Overflow...
3CLogic Unveils Groundbreaking Integration with ServiceNow to Transform Voice-Driven Self-Service, Enhancing Employee and Customer Experience, Boosting Efficiency, and Reducing Operational Costs
3CLogic, the AI-powered contact center solution provider built for ServiceNow®, and ServiceNow, the AI platform for business transformation, have expanded their successful partnership to deliver a groundbreaking, end-to-end AI-powered...
Enabling businesses to scale efficiently with conversational Voice AI for customer interactions, capturing more revenue and improving customer experience
In today’s dynamic and highly competitive business environment, a missed call can mean a missed opportunity. To address this challenge, Aircall, the leading customer communication and intelligence platform trusted by over...
TTEC Holdings, Inc., a leading global CX (customer experience) technology and services innovator for AI-enabled CX, has launched its innovative blended healthcare digital sales model, offering cost-efficient, scalable, and personalized solutions for healthcare organizations.
This cutting-edge model operates on a shared technology platform, enabling healthcare organizations to leverage a unified...
