Oracle has introduced innovative AI-driven features in its Oracle Utilities Customer Platform, revolutionizing utility call centers by providing smarter, more efficient ways to manage call volumes and deliver personalized customer support. These new capabilities include advanced call summarization and tagging tools that aim to significantly reduce manual tasks. By...
Sinch, which is pioneering the way the world communicates through its Customer Communications Cloud, announced a strategic partnership with OneReach.ai., a leader in the Forrester Wave and Gartner Magic Quadrant for Conversational AI. This partnership will empower businesses worldwide to rapidly deploy customized agentic AI experiences across the communication...
Soul Machines announced Premium Integrations, a new product feature seamlessly connecting its industry-leading Soul Machines Experiential AI Agents™ with major workflow orchestration tools like Zapier. This breakthrough bridges the company's unrivaled real-time, human-like conversational abilities with robust automation, delivering a comprehensive AI Agent offering that transforms how businesses operate and interact...
A quiet revolution is happening where artificial intelligence meets interface design. User expectations are changing quickly, often faster than companies can keep up. Generative UI and AI-driven design systems aren't just ideas for the future. They are changing how businesses create, improve, and deliver digital experiences right now. Leaders...
VOC.AI, a North America leader in AI-driven customer service solutions and intelligent insights, announced the successful completion of a new multi-million-dollar funding round. The investment was led by Shanda Grab Ventures, in partnership with Northern Light Venture Capital and Starting Gate Fund. Unique Capital served as the exclusive financial advisor.
The funding will accelerate the development...
Calabrio, the workforce performance company, announced a series of advanced AI-powered enhancements to its flagship Calabrio ONE suite. These innovations are designed to streamline contact center operations, boost agent engagement, and enable organizations to consistently deliver world-class customer experiences.
The newly introduced features are strategically crafted to eliminate inefficiencies from...
Omilia, a global leader in Conversational Artificial Intelligence (CAI), continues to expand its European presence through a strategic partnership with Bell Integration, a trusted and leading provider of IT services and solutions in the UK. Bell will resell and implement Omilia’s leading Generative-AI powered platform for customer service, enabling enterprises...
Companies forge AI-first future with solution to deliver seamless, proactive support to millions of business customers
Vodafone Business and ServiceNow, the AI platform driving business transformation, have entered into a comprehensive five-year strategic partnership to usher in a new era of AI-enabled service management. This collaboration will empower Vodafone Business...
New logo and website underscore unitQ's evolution as definitive platform for real-time, actionable customer feedback insights
unitQ, the leading AI customer insights platform, announced the launch of its new brand identity, including a modernized logo and a fully redesigned website. This rebrand marks a significant milestone in the company's continued...
66degrees, a leading AI, Data and Cloud consulting firm, announced the appointment of Shawn Robertson as its new Chief Revenue Officer (CRO). Robertson brings over 25 years of experience driving revenue growth and building high-performing go-to-market teams. His remarkable track record leading teams across the technology sector has been forged...
