Customer Experience

Analytics

Glassbox Launches Real-Time Accessibility for Inclusive CX

Glassbox, a leading provider of digital experience analytics for financial institutions, has announced the launch of Glassbox Accessibility, an advanced solution designed to help...

Advertising and Sales

Kyndryl & VML Partner to Shape the Future of Customer Experience

Kyndryl, the world’s largest provider of mission-critical IT services, and VML, a WPP global brand creative and digital transformation leader, unveiled a strategic partnership...

Customer Experience

Smarsh Uses Salesforce Agentforce to Launch AI Support Agents

Smarsh, the global leader in communications data and intelligence, has announced the integration of Salesforce’s Agentforce to enhance its AI-driven customer service operations. Known...

Customer Experience

Inkeep Secures $13M to Deploy AI Agents Across Teams

Inkeep, a leading provider of AI-driven solutions for customer-facing teams, has announced the successful closure of a $13 million seed funding round. The investment...

Customer Experience

IntelePeer & Waterfield Tech Partner to Deliver Agentic AI

IntelePeer, a recognized leader in end-to-end conversational AI solutions, has entered into a strategic partnership with Waterfield Tech, a global customer experience (CX) engineering...

Customer Experience

Capacity Raises $92M to Boost AI Support Platform for Contact Centers

Capacity Acquires Call Criteria and Verbio Technologies to Expand Speech Analytics, Voice Automation and QA Capabilities Capacity, the AI-powered support automation platform for Contact Centers,...

Customer Experience

Glance & CloudHesive partner to humanize cloud CX

CloudHesive customers can now leverage Glance's industry-leading Guided CX for real-time, personal digital interactions Glance, a leading provider of cobrowse and visual collaboration solutions, announced...

Customer Experience

Broadvoice | GoContact Names Gurdip Jande as Chief Product Officer

Broadvoice | GoContact, the global leader in AI-powered customer experience technology, announced the appointment of Gurdip Jande as Chief Product Officer. Jande brings more...

Customer Experience

Sendbird Launches Trust OS to Power Safer AI Interactions

New framework provides policy, data and knowledge checks to ensure responsible, trustworthy agent behavior Sendbird Inc., the AI communications platform trusted by the world's largest...

Customer Experience

Cognizant & Lineage Aim to Elevate Cold Chain Experience

Collaboration reinforces Cognizant's commitment to empowering customer care professionals with Agentic AI solutions to deliver personalized customer experience Cognizant, a leading provider of technology services,...