Onix, a prominent provider of data, cloud, and AI solutions and a 16-time Google Cloud Partner of the Year, has officially acquired the professional services business unit of UJET, a cloud-native Contact Center as a Service (CCaaS) software company. This strategic move solidifies Onix’s standing as a leading Google...
Cognigy, a global leader in AI-driven customer service automation, has announced a strategic partnership with TeKnowledge, a worldwide provider of technology services specializing in artificial intelligence, customer experience (CX), and cybersecurity. This collaboration aims to scale the delivery of Agentic AI solutions across enterprises, enabling intelligent, personalized, and autonomous...
Ecosystems, the pioneer of the Customer Value Management (CVM) category, is excited to announce the launch of ViViEN™ 2.0 – the next generation of its groundbreaking Virtual Value Engineer. This advanced AI agent transforms how GTM teams engage across the full customer value lifecycle by establishing a collaborative workspace that aligns...
Yellow.ai, a leading provider of conversational agentic AI that delivers autonomous, human–like experiences at enterprise scale, announced the availability of Yellow.ai: Enterprise-grade AI Agents for EX & CX in the new AI Agents and Tools category of AWS Marketplace. Customers can now use AWS Marketplace to easily discover, buy, and...
TCN, a leading provider of cloud-based contact center solutions, announced its comprehensive strategy and enhanced product suite leveraging artificial intelligence (AI) to empower contact centers to achieve unprecedented levels of efficiency, compliance, and customer satisfaction. TCN's approach simplifies AI implementation, making the power of advanced technology accessible and impactful...
Leading Consulting Partner Expands Service Portfolio with Advanced Avatar Video Technology for Enhanced Client Communications
Faye, a leader in CRM, CX, and AI solutions, has announced a strategic partnership with HeyGen, a cutting-edge AI video generation platform. This collaboration expands Faye's service offerings by bringing HeyGen's advanced avatar and video...
Studt's Proven Expertise Will Elevate Company's Brand and Leadership Position in Agentic AI-Powered Customer Experience Market
Sendbird Inc., the AI customer experience platform trusted by the world's largest brands, announced the appointment of Charles Studt to chief marketing officer (CMO). With over 20 years of experience scaling high-growth companies and building...
IgniteTech, an AI-first enterprise software leader, has announced a series of strategic investments and customer-centric initiatives designed to propel the growth and evolution of the Khoros platform. This marks a significant milestone following IgniteTech’s acquisition of Khoros in May 2025, signaling a new era of innovation and modernization.
"With the...
aiOla, a leading deep tech voice & conversational AI lab, announced a $25 million Series A2 round that included United Airlines Ventures as a strategic investor along with existing investors, bringing the company's total funding to date to $58 million. The funding is part of a potentially broader collaboration with United...
NiCE announced the winners of its 2025 International CX Excellence Awards, honoring organizations from across EMEA and APAC that are redefining customer service with NiCE’s advanced AI and automation platform, CXone Mpower. The eight honorees were celebrated at NiCE’s Interactions International 2025 event in London, the industry’s premier CX event. This...
