Studt's Proven Expertise Will Elevate Company's Brand and Leadership Position in Agentic AI-Powered Customer Experience Market
Sendbird Inc., the AI customer experience platform trusted by the world's largest brands, announced the appointment of Charles Studt to chief marketing officer (CMO). With over 20 years of experience scaling high-growth companies and building...
IgniteTech, an AI-first enterprise software leader, has announced a series of strategic investments and customer-centric initiatives designed to propel the growth and evolution of the Khoros platform. This marks a significant milestone following IgniteTech’s acquisition of Khoros in May 2025, signaling a new era of innovation and modernization.
"With the...
aiOla, a leading deep tech voice & conversational AI lab, announced a $25 million Series A2 round that included United Airlines Ventures as a strategic investor along with existing investors, bringing the company's total funding to date to $58 million. The funding is part of a potentially broader collaboration with United...
NiCE announced the winners of its 2025 International CX Excellence Awards, honoring organizations from across EMEA and APAC that are redefining customer service with NiCE’s advanced AI and automation platform, CXone Mpower. The eight honorees were celebrated at NiCE’s Interactions International 2025 event in London, the industry’s premier CX event. This...
This partnership empowers businesses to achieve agile collaboration and deliver exceptional digital experiences through intelligent automation.
Camunda, and Liferay, Inc., are joining forces to build and deliver cutting-edge digital experiences. By leveraging Liferay's enterprise cloud platform and Camunda's advanced orchestration and automation capabilities, businesses can now unify internal and external...
Rasa, a leader in conversational AI, has introduced a groundbreaking advancement in enterprise voice automation. Showcased at Customer Contact Week (CCW) 2025 at Caesars Forum in Las Vegas, this next-generation voice architecture fuses structured logic with multimodal input to close the gap between real-time understanding and action — redefining...
Built on agentic AI, CXOP delivers intelligent, hyper-personalized experiences across the full customer journey
Global cloud communications platform Infobip announced its Conversational Experience Orchestration Platform (CXOP) — a game-changing solution that places agentic AI at the heart of every customer interaction. CXOP enables brands to move beyond static, rules-based workflows to deliver dynamic, goal-oriented conversations...
iQor CXBPO™, an award-winning customer experience business process outsourcing (BPO) provider, announced the launch of infinityAiQ™, a unified intelligence platform that combines human expertise, AI, and analytics to optimize every stage of the customer experience. The platform is designed to help clients deepen loyalty, reduce costs, and increase revenue...
Frontline Group, the agile leader in AI-enhanced, human-first CX, has announced the national pilot launch of its groundbreaking vCON (Virtualized Conversation) Program, which will bring next-generation contact center intelligence to 211 operators across the country.
Every 211 call represents a person in crisis seeking food, shelter, safety, or a sense of...
Arise becomes the first gig tech platform to deploy Sanas’ Accent Translation Solution across the enterprise to power their expert-led customer experiences
Sanas, inventor of the world’s first Real-Time Speech Understanding platform, and Arise, the leading intelligent platform for on-demand customer experience and business services, announced a strategic partnership naming Arise...
