Customer Experience

Customer Experience

UserTesting Appoints Neal Gottsacker as CTO to Boost AI CX Insights

UserTesting, the leading provider of customer insights for the enterprise, announced the appointment of Neal Gottsacker as Chief Technology Officer. Gottsacker will lead the...

Customer Experience

Five9 Strengthens Open Platform Strategy with Evolution of Five9 Fusion

Five9, provider of the Intelligent CX Platform, launched the evolution of Five9 Fusion, with a new partner program that brings together an evolving CX...

Customer Experience

LogRocket Introduces Ask Galileo to Transform Product Insights with AI

LogRocket recently introduced Ask Galileo, an AI, driven chat tool that enables product and engineering teams to swiftly figure out user behavior and product...

Customer Experience

AlphaMetricx Unveils Advanced Conversational AI for Comms Teams

AlphaMetricx, the AI-powered reputation intelligence platform, announced major new conversational AI capabilities that set the enterprise standard for reputation intelligence for communications professionals. At the...

Customer Experience

AUI Acquires Quack AI, an AI Customer Service Agent Developer

AUI, the company behind Apollo-1, the world's first neuro-symbolic artificial intelligence model, has acquired Quack AI, which developed a specialized technology for operating AI...

Customer Experience

Krisp Unveils Real-Time Voice Translation SDK for CX

Production-validated SDK enables CX platforms to embed multilingual voice directly into live customer conversations Krisp announced the launch of its Voice Translation SDK, enabling CX...

Customer Experience

Ramco Systems Launches Chia Enterprise AI Agent

Global enterprise software company Ramco Systems announced its entry into the Agentic AI product segment with the launch of Chia, a conversational AI agent platform...

Customer Experience

Amtelco Launches Ellie™, AI Virtual Agent

Ellie™ is powered by artificial intelligence (AI) and supports call centers by working with agents to better serve callers. Amtelco announced the release of Ellie™...

Customer Experience

Medallia Sets Innovation Agenda at Experience ’26 – Omni CX

Unified B2B account profiles and expanded Action Planning tools empower organizations to drive measurable business outcomes Medallia, Inc., the global leader in customer and employee...

Customer Experience

Eckoh and boost.ai Forge Strategic Alliance to Elevate Secure Conversational AI Adoption

The global leader in secure customer engagement solutions for human and AI agents, Eckoh, has announced its strategic partnership with a trusted leader in...

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