TTEC Holdings Inc., a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions, announced that TTEC Digital will expand its strategic partnership with Verint®, The CX Automation Company™, by providing Verint's end-to-end CX Automation platform as part of TTEC's Google GCP cloud contact center portfolio.
"We are thrilled...
New Custom Metrics, Analytics, and Reporting Solutions Designed to Give Businesses Faster Actionable Insights to Deliver an AI-elevated Customer Experience
Five9, provider of the Intelligent CX Platform, announced Spotlight for Five9 AI Insights, a new offering designed to help companies utilize generative AI-powered insights, using Five9 Genius AI, and unlock...
Seasoned SaaS and Artificial Intelligence (AI) veteran joins Siteimprove to drive the next phase of innovation and growth
Siteimprove, a leading AI-powered SaaS platform for delivering compliant and accessible digital content experiences, has announced the appointment of Nayaki Nayyar as its new Chief Executive Officer (CEO) and Board Member.
With over...
TaskUs, Inc., a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, announced the launch of its Agentic AI Consulting practice. TaskUs will partner with leading agentic AI companies to help businesses accelerate the adoption of AI-powered automation and integrate these advanced...
New AI-Native Platform Delivers the Foundation of Agentic AI, Enabling Autonomous, Context-Aware AI Agents to Transform Customer Support Operations
SupportLogic, the world's first AI-native support experience (SX) platform, announced the launch of SupportLogic Cognitive AI Cloud, an AI platform designed specifically to power enterprise-class AI agents that automate and transform customer...
Jotform, a premier online form builder and automation platform, is reshaping customer service with the introduction of Jotform AI Agents. These advanced AI-powered virtual agents streamline workflows, enhance user engagement, and enable businesses of all sizes to scale customer support efficiently across multiple communication channels.
Transforming Customer Service with AI
Jotform...
Proposed Acquisition Strengthens Enterprise CX Capabilities and Deepens Collaboration with Amazon Web Services (AWS)
Zendesk, a global leader in AI-powered customer service, has entered into a definitive agreement to acquire Local Measure, a top provider of Contact Center as a Service (CCaaS) and advanced voice solutions, as well as a...
Sanas partnership highlights Teleperformance's (TP) growth strategy of pursuing investments in advanced artificial intelligence to deliver enhanced customer experience management services to broad client base
Global digital business services leader Teleperformance (TP) announced it has formed a strategic partnership with Sanas, a pioneer in providing Real-Time Speech Understanding. Under the partnership, TP...
Developed with global telcos, Xplore is now live and transforming digital experiences in Central Asia after successful launches in 4 markets
Mobicom Corporation, Mongolia's largest mobile network operator, announced a strategic partnership with Circles, a global telco technology company. Central to this partnership is the launch of Xplore, an advanced AI-powered software-as-a-service (SaaS)...
Reply, a global systems integrator and technology firm, is proud to announce the launch of Comwrap Reply in North America. This strategic expansion builds on Comwrap Reply's inception in 2004 and established presence in Germany, Italy, and the UK, enhancing its position as a leading provider of AI-powered, end-to-end digital experience solutions....
