CloudHesive customers can now leverage Glance's industry-leading Guided CX for real-time, personal digital interactions
Glance, a leading provider of cobrowse and visual collaboration solutions, announced a strategic partnership with CloudHesive, an AWS Premier Partner known for delivering secure, scalable cloud solutions. As part of this collaboration, organizations using CloudHesive's contact...
Brandwatch, the leading digital consumer intelligence platform, announced a strategic partnership with Trajaan, the global leader in search intelligence. This marks a significant expansion of Brandwatch's data capabilities, giving customers the ability to combine what the world is saying with what the world is searching for across channels, regions, and platforms.
In today's rapidly...
Broadvoice | GoContact, the global leader in AI-powered customer experience technology, announced the appointment of Gurdip Jande as Chief Product Officer. Jande brings more than three decades of experience in building and scaling cloud, SaaS, and artificial intelligence solutions for leading technology companies, including Mitel, Honeywell, and Nortel Networks.
In...
Here is AITech365’s Weekly Roundup of the top news from global markets. In this fast-paced world, breaking down information helps readers grasp the nuances that follow the news.
In Automation in AI news this week…
Skild AI Unveils Skild Brain, a General AI Model for Robots
Skild AI, a pioneering robotics company...
New framework provides policy, data and knowledge checks to ensure responsible, trustworthy agent behavior
Sendbird Inc., the AI communications platform trusted by the world's largest brands, introduced Trust OS, the only enterprise-grade AI accountability system that combines observability, control and human oversight. This framework includes 14 unique features designed to...
Collaboration reinforces Cognizant's commitment to empowering customer care professionals with Agentic AI solutions to deliver personalized customer experience
Cognizant, a leading provider of technology services, announced that it has expanded its strategic partnership with Lineage, Inc., the world's largest global temperature-controlled warehouse REIT, to advance Lineage's ongoing customer service transformation....
Onix, a prominent provider of data, cloud, and AI solutions and a 16-time Google Cloud Partner of the Year, has officially acquired the professional services business unit of UJET, a cloud-native Contact Center as a Service (CCaaS) software company. This strategic move solidifies Onix’s standing as a leading Google...
Here is AITech365’s Weekly Roundup of the top news from global markets. In this fast-paced world, breaking down information helps readers grasp the nuances that follow the news.
In Automation in AI news this week…
Gathr.ai Launches Data Warehouse Intelligence Feature
Gathr.ai has introduced Data Warehouse Intelligence, a powerful new addition to...
Cognigy, a global leader in AI-driven customer service automation, has announced a strategic partnership with TeKnowledge, a worldwide provider of technology services specializing in artificial intelligence, customer experience (CX), and cybersecurity. This collaboration aims to scale the delivery of Agentic AI solutions across enterprises, enabling intelligent, personalized, and autonomous...
Ecosystems, the pioneer of the Customer Value Management (CVM) category, is excited to announce the launch of ViViEN™ 2.0 – the next generation of its groundbreaking Virtual Value Engineer. This advanced AI agent transforms how GTM teams engage across the full customer value lifecycle by establishing a collaborative workspace that aligns...
