Verint, The CX Automation Company™, announced that contact centers across multiple industries are deploying Verint Bots to identify optimum opportunities to upsell and cross-sell, resulting in significant sales momentum and revenue generation for brands.
Verint AI-powered bots deliver insights and can increase revenue for leading brands:
A leading automotive retailer...
Agentforce is how humans with AI drive customer success together, equips organizations with autonomous agents that boost scale, efficiency, and satisfaction across service, sales, marketing, commerce, and more
Salesforce, the world’s #1 AI CRM, unveiled Agentforce, a groundbreaking suite of autonomous AI agents that augment employees and handle tasks in...
Hubbl Technologies and Swantide are excited to announce a strategic partnership that unites Hubbl's AI-driven trusted insights with Swantide's AI-powered Salesforce Administrator experience. This collaboration empowers Salesforce teams and System Integrators with an end-to-end experience that both identifies optimization recommendations and automates their implementation. By quickly and efficiently addressing these key insights,...
Transcom connects deep-seated domain and operational knowledge with state-of-the-art technology, redefining outsourcing services and helping enterprises elevate business performance.
Recently Frost & Sullivan assessed the customer experience management services industry, and based on its findings, recognizes Transcom with the 2024 Asia-Pacific and North American Competitive Strategy Leadership Award for its outstanding experience managing the interactions between brands and...
Swoop, a leader in healthcare marketing technology, announced the launch of its HCP Pro suite of innovations at the Digital Pharma East conference. This new offering, which includes Swoop NPI Pro and Swoop PLD Pro, is a key component of Swoop’s broader strategy to transform omnichannel marketing by leveraging...
M-Files, the leader in knowledge work automation, announced it has been named a Leader in the IDC MarketScape: Worldwide Intelligent Content Services 2024 Vendor Assessment (doc #US51467323, September 2024). The report provides a thorough evaluation of M-Files’ strategy and capabilities, positioning the company in the Leaders Category based on its...
Yoast, a global leader in search engine optimization (SEO) for WordPress, owned by Newfold Digital, welcomes its latest AI feature, Yoast AI Optimize. Designed to make SEO tasks easier for small businesses, freelancers, content strategists and marketing professionals, AI Optimize harnesses the power of AI to enhance a user's...
Nuacom, a leading provider of business communication solutions, is proud to announce the launch of its groundbreaking AI-powered phone system, Nuacom AI. Designed to redefine how businesses communicate, Nuacom AI introduces a suite of cutting-edge features that elevate every conversation, streamline operations, and enhance customer satisfaction.
As businesses continue to adapt...
Inoria, a full-suite contact center solutions and service partner announces new partnership with Parloa, a leading provider of AI-powered automation for customer service. This collaboration marks a significant expansion of Inoria's INO AI self-service offerings, reinforcing its commitment to meeting market demands for AI-assisted interactions. These include chatbots, voicebots, agent assist...
transcosmos is pleased to announce that the company has developed an architecture that integrates generative AI (GenAI) services (applications) to contact center platforms securely and quickly via Amazon Bedrock by AWS.
As contact center systems become increasingly complex, ensuring high levels of security while connecting systems quickly have been bottlenecks for...
