ChurnZero, the platform and partner for customer success, has launched an integration with Gong, the revenue AI company, to help customer success (CS) teams manage and understand their existing customers more efficiently. The integration automatically pulls Gong's customer interaction data and AI-powered insights into ChurnZero's workflows, giving CS teams seamless access...
AI innovator's efforts will focus on building exceptional products that enable customers to deliver outstanding experiences
Zendesk has named Shashi Upadhyay as the new President of Product, Engineering, and AI to further accelerate the company's next phase of growth in customer and employee service. Upadhyay's experience in technology and product leadership includes...
Clerk Chat, a top provider for secure and compliant business texting and AI agents, announced that the company has joined the Pax8 Marketplace. This strategic partnership will allow Managed Service Providers (MSPs) to offer Clerk Chat's powerful SMS, WhatsApp, and RCS for Business capabilities to their small and medium-sized...
Enterpret, the AI-enabled customer feedback intelligence platform for product development and CX teams, announced that it has raised $20.8 million in Series A funding. The round was led by Canaan Partners, with participation from Kleiner Perkins, Peak XV Partners (fka Sequoia Capital India), Wing Ventures, and Recall Capital, as...
Here is AITech365’s Weekly Roundup of the top news from global markets. In this fast-paced world, breaking down information helps readers grasp the nuances that follow the news.
In Cybersecurity news this week…
Deep Instinct Expands Zero-Day Security to Amazon S3
Deep Instinct, the zero-day data security company built on the first and only...
Veradigm, a leading provider of healthcare data and technology solutions, announced the launch of Veradigm Ambient Scribe, an artificial intelligence (AI)-enabled ambient scribe platform designed to ease the documentation burden for healthcare providers.
By adding Veradigm Ambient Scribe to the Veradigm Network, Veradigm advances its efforts to provide insightful solutions...
The latest funding will help Cresta double down on its existing product suite, scale its go-to-market efforts, and rapidly develop the next generation of virtual agents
Cresta, the end-to-end generative AI platform for contact centers, announced the closing of its $125 million Series D round of financing. The round was led...
Extending its leadership position as the first AI-powered DXP, Optimizely enhances Opal with customizable, brand-aware AI agents to serve any marketing use case
Optimizely, the leading digital experience platform (DXP) provider, unveiled AI agents for key marketing functions—ranging from content generation and campaign creation to project management and experimentation summary—at...
Optimizely, the leading digital experience platform (DXP) provider, announced its latest milestone in its multi-year partnership with Google Cloud – Optimizely One, the industry's first marketing operating system, now leverages Google's Gemini models. With this integration, customers now gain access to Google's Gemini models directly within Optimizely's products via...
ebp Global, a leading consulting firm specializing in supply chain solutions and new product development, has launched its brand-new platform Answers., a cutting-edge suite of AI-powered tools created to help retailers and brands make smarter, faster, and more profitable value chain decisions.
Answers. is a comprehensive, AI-enhanced SaaS platform that acts...
