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Automation in AI

Broadvoice Introduces New AI-Driven Workflow Builder

Broadvoice, an omnichannel contact center platform and unified communications provider for small and mid-market enterprises and BPOs, announced the release of its new AI-driven...

Customer Experience

Teleperformance Applauded by Frost & Sullivan for Its Market-leading Position and Delivering a Superior and Engaging CX in the Metaverse

Teleperformance's impressive growth momentum and trajectory are a testament to its customer-centric approach and revolutionary solutions, earning client loyalty and increasing market share. Frost &...

News

Athletic Greens Selects Stord as Fulfillment Partner to Power Accelerated Growth Trajectory

Stord's best-in-class, omnichannel fulfillment and last-mile services, coupled with its OMS technology, will help Athletic Greens deliver an exceptional customer experience as it continues...

News

Mitto Expands Access to the Power of WhatsApp for Sales and Marketing Through Oracle Marketplace

Mitto's WhatsApp Business integration allows Oracle Responsys users to engage and support customers at scale. Mitto, a leading provider of global omnichannel communications solutions, announced that...

Martech

eGain Launches AssistGPT™, First-of-Its-Kind Solution to Automate Knowledge for Customer Engagement

eGain Corporation, the leading knowledge management platform provider for customer engagement automation, launched eGain AssistGPT at its Solve 23 conference, being held on September...

Ecommerce

Instacart Announces New Omnichannel and AI Solutions for Grocery

Major updates to Instacart Storefront and Caper Carts help grocers bridge the gap between online and in-store shopping and deploy AI to offer more...

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