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New Qualtrics and WorkJam Partnership Empowers Every Frontline Employee to Deliver Better Customer Experiences

New partnership will combine Qualtrics AI, insights from experience data and automated workflows within WorkJam to increase engagement, productivity and retention among frontline workers Qualtrics,...

Customer Experience

Ada Introduces Generative Actions, Enabling AI-Powered Customer Service Chatbots to Actually Resolve Customer’s Issues Without Human Intervention

Ada's Generative Actions offers an end to scripted chatbot limitations, enabling AI chatbots to take informed, personalized actions that support customer needs Ada, the world's...

Analytics

Avanade Launches New Cloud Insights Platform That Identifies Risks and Unlocks Cloud Spend of up to 50%

Avanade Cloud Impact identifies business risk, technical debt, cost optimization and sustainability improvements to help companies establish a resilient and AI-ready digital core. Avanade, the...

Generative AI

Sequoia and Typeface Partner to Empower HR Leaders with Generative AI on the Sequoia People Platform

Latest capabilities transform employee communications and guide HR through the time-consuming task of creating job descriptions. Sequoia, the pioneer in benefits and compensation, and Typeface, a...

Business Technology

OpenText AI Enables Smarter Organizations

OpenText™, the information company, announced the latest release of its Cloud Editions (CE) 23.4, which includes OpenText Aviator artificial intelligence (AI) capabilities that carry...

Apps

3D Generative AI for Every Creator

Masterpiece Studio announced the release of Masterpiece X - Generate, a generative AI for creating 3D models from text. With a simple text prompt,...

Customer Experience

Ushur recognized as a Star Performer by Everest Group in the 2023 PEAK Matrix™ for Conversational AI Products

Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), announced that it has been recognized as a Star Performer by Everest Group in the...

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