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Business Technology

BearingPoint and Swish AI Partner for AI-Driven ITSM

Management and technology consultancy BearingPoint teams up with Swish AI to elevate IT Service Management for global enterprises Management and technology consultancy BearingPoint announced a...

Business Technology

IFS assyst Named Leader in GigaOm Radar for ITSM

IFS assyst debuts in the GigaOm Radar for its strong feature set and stability, continuous commitment to ITIL 4, and dedication to developing innovative...

Generative AI

HCLTech and IBM announce GenAI Center of Excellence to support clients with customized AI solutions

HCLTech, a leading global technology company, and IBM announced a new collaboration to establish a Generative AI Center of Excellence (GenAI CoE) based on the IBM...

Customer Experience

IT Infrastructure Firm Catering to Prominent U.S. Blue Chip Companies Selects ServiceNow-Centric CCaaS Solution to Revolutionize CX and EX

3CLogic, the leading Conversational AI and contact center solution for ServiceNow®, announced its selection by a leading provider of IT infrastructure solutions, including hybrid...

Business Technology

Riverbed Delivers Most Advanced AI-Driven Automated Remediation—Adding Runbooks, Sentiment Analysis to Aternity’s Intelligent Service Desk Capabilities

Riverbed Aternity’s Intelligent Service Desk capabilities resolve issues without human intervention, preventing incidents and dramatically reducing costs Riverbed, the leader in unified observability, announced the...

IT and DevOps

ServiceNow launches Now Assist for ITSM, CSM, HRSD, and Creator to embed generative AI across all workflows on the Now Platform

ServiceNow, the leading digital workflow company making the world work better for everyone, announced a major Now Platform expansion with the Now Assist family...

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