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Cloud

Trevor Schulze Named CIO at Genesys

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced the appointment of Trevor Schulze as Chief Information Officer (CIO). Schulze will oversee the...
Customer Experience

Genesys Launches Native Journey Management for Genesys Cloud, Delivering Deeper Insights and Control to Fuel AI-Driven Experiences

New capabilities give organizations unmatched visibility into customer behaviors to provide personalized experiences that build loyalty Genesys®, a global cloud leader in AI-powered experience orchestration,...
Customer Experience

PolyAI Customer-led Voice Assistants Now Available on Genesys AppFoundry

PolyAI, a global leader in conversational artificial intelligence (AI), announced its Customer-Led Voice Assistant is now available on the Genesys AppFoundry™, a marketplace of...

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