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Customer Experience

Calabrio Boosts AI Innovation with Echo AI Acquisition

Integration of Echo AI Advances Calabrio’s Aim to Improve Customer Experiences and Optimize Contact Centers Through Cutting-Edge AI Calabrio, the workforce performance company, announced the...
Machine Learning

Sprinklr Works to Unlock the True Promise of AI with Digital Twins

Digital Twins aspire to radically increase enterprises’ capacity to get work done and provide exceptional customer experiences Sprinklr, the unified customer experience management (Unified-CXM) platform...
Customer Experience

Sprinklr Launches More Than 700 New Features for Unified Customer Experience

Platform release 18.8 empowers customer service, marketing, sales, and social teams with new AI-powered enhancements and generative AI integrations now available to all customers. Sprinklr,...

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