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Automation in AI

AI-Powered Chatbots: Revolutionizing B2B Customer Support Services

Today, instant gratification shapes what consumers expect. As a result, the B2B landscape is quietly changing in important ways. Old ways of customer support,...

Customer Experience

TaskUs Launches AI Consulting to Lead Businesses Forward

TaskUs, Inc., a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, announced the launch of its...

Generative AI

DHL Supply Chain implements Generative AI to enhance data management, customer support and proposal accuracy

DHL Supply Chain has launched a significant venture into Generative AI, developed with the support of Boston Consulting Group (BCG). DHL is deploying a...

Customer Experience

Language I/O Announces $5M Investment Led by Gutbrain Ventures

This investment coincides with increased demand for AI-powered multilingual customer support and Language I/O's go-to-market success. Language I/O (LIO), a leader in AI-powered, multilingual customer support...

Customer Experience

Mavenoid Announces Generative Answers and Vision Assist Capabilities to Further Automate Product Support

Mavenoid, the AI-powered product support platform for product manufacturers and retailers, announced the launch of Generative Answers and Vision Assist – two new AI...

Customer Experience

ScreenMeet Partners with Natterbox to Launch Natterbox Remote Assist, a Visual Support Tool for Contact Centers

ScreenMeet, a leader in customer support solutions that includes fully integrated screen and mobile camera sharing, has announced a partnership with Natterbox, a global innovator...

Customer Experience

Lüm Mobile Taps Alepo’s TelcoBot.ai for Generative AI Customer Service

SaskTel's Digital Mobile Brand Launches AI-Powered Virtual Agent for Enhanced Digital Customer Engagement. Alepo proudly announces that Lüm Mobile, SaskTel's innovative all-digital mobile brand, has...

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