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Generative AI

Cognigy Raises $100m as Major Enterprise Brands Depend on its AI Agent Workforce

Cognigy, a global leader in AI-first customer service automation, announced that it has raised $100 million in Series C funding. The round was led...

Customer Experience

Ada Enhances AI Agent for Customer Service on the Path to Enable 100% Automated Resolution Rate

New capabilities make Ada’s AI Agent smarter, more trustworthy, and capable of reasoning like a top performing human agent Ada, the AI-native customer service automation...

Customer Experience

Ada Introduces Generative Actions, Enabling AI-Powered Customer Service Chatbots to Actually Resolve Customer’s Issues Without Human Intervention

Ada's Generative Actions offers an end to scripted chatbot limitations, enabling AI chatbots to take informed, personalized actions that support customer needs Ada, the world's...

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Customer Experience