Thursday, March 12, 2026
HomeTagsCustomer service automation

Tag: customer service automation

Customer Experience

NiCE Unveils 2025 International CX Excellence Award Winners, Spotlighting the Game-Changers in AI-Driven Customer Service Automation

NiCE announced the winners of its 2025 International CX Excellence Awards, honoring organizations from across EMEA and APAC that are redefining customer service with NiCE’s...
Generative AI

Cognigy Raises $100m as Major Enterprise Brands Depend on its AI Agent Workforce

Cognigy, a global leader in AI-first customer service automation, announced that it has raised $100 million in Series C funding. The round was led...
Customer Experience

Ada Enhances AI Agent for Customer Service on the Path to Enable 100% Automated Resolution Rate

New capabilities make Ada’s AI Agent smarter, more trustworthy, and capable of reasoning like a top performing human agent Ada, the AI-native customer service automation...
Customer Experience

Ada Introduces Generative Actions, Enabling AI-Powered Customer Service Chatbots to Actually Resolve Customer’s Issues Without Human Intervention

Ada's Generative Actions offers an end to scripted chatbot limitations, enabling AI chatbots to take informed, personalized actions that support customer needs  Ada, the world's...

Recent Published

About Us

Discover the future of artificial intelligence at AITech365. Explore the latest AI news, delve into insightful interviews with industry experts, and stay informed about the most exciting and trending topics shaping the world of AI.

Latest

Popular

Quick Link

© 2025 AITech365. All Rights Reserved. Website Undertaking: Data Demand