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Customer Experience

CallMiner Leverages Generative AI to Enhance Post-Interaction and Real-Time AI Summarization

New and enhanced capabilities, including automated follow-up actions and summarization editing, drive agent productivity and improve customer experience CallMiner, the leading provider of conversation intelligence...

Customer Experience

Tethr and Awaken Intelligence join forces to accelerate contact center modernization

Tethr, a leading provider of AI-powered conversation intelligence software, and Awaken Intelligence Ltd., a contact center solutions and agent experience innovator, announced that the...

Advertising and Sales

Marchex Hires Holly Aglio as Chief Financial Officer

Marchex, the award-winning AI-powered conversation intelligence company that helps businesses turn strategic insights into the actions that drive their most valued sales outcomes, announced...

Marketing and Analytics

Marketing and AI Contact Center Veteran Joins Invoca’s Executive Team as CMO

Former Demandbase and Replicant CMO Peter Isaacson joins Invoca after the company surpassed $100 million in annual recurring revenue (ARR) during its last fiscal year Invoca, a...

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