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Customer Experience

evaluagentCX helps contact centers ditch unreliable customer surveys with AI-powered NPS

evaluagent, a global leader in contact center quality assurance and performance improvement software, is pleased to announce a leading-edge new feature coming to its...
Analytics

SuccessKPI Releases AI-Powered Unified Data & Reporting for Comprehensive View of Zoom Contact Center Interactions

SuccessKPI, Inc., a cloud-native, contact center customer experience insight and action platform provider and a leader of the current 2023 Frost & Sullivan Workforce Optimization...
Customer Experience

Nextiva Acquires Thrio: Democratizing Customer Experience with AI

Nextiva, a leading provider of customer experience solutions, is making strategic strides in the CX evolution through the acquisition of Thrio. Thrio is an...
Customer Experience

ComputerTalk and Tethr Partner to Improve Contact Center Performance

ComputerTalk, developer of ice Contact Center with Microsoft Teams, and Tethr, the leading AI-powered conversation intelligence platform announced the formation of a strategic partnership...
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