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Customer Experience

Onix Boosts CX with AI Agents via UJET Services Acquisition

Onix, a prominent provider of data, cloud, and AI solutions and a 16-time Google Cloud Partner of the Year, has officially acquired the professional...

Customer Experience

Zendesk to Acquire Local Measure, Expanding AI Voice

Proposed Acquisition Strengthens Enterprise CX Capabilities and Deepens Collaboration with Amazon Web Services (AWS) Zendesk, a global leader in AI-powered customer service, has entered into...

Customer Experience

Intermedia Acquires NEC’s UNIVERGE BLUE UCaaS & CCaaS

Cloud Communications pioneer expands global footprint and strengthens market leadership through strategic integration of NEC’s UCaaS and CCaaS businesses. NEC and Intermedia will continue their...

Customer Experience

3CLogic Earns Advanced Status in ServiceNow Partner Program

3CLogic setting new standards for unified experiences while delivering meaningful impact and ROI to ServiceNow customers leveraging Customer Workflows, ITSM, and/or Employee Workflows. 3CLogic, the...

Customer Experience

Five9 named a Leader in 2024 IDC MarketScape for Contact Center-as-a-Service Applications Software

Five9, provider of the Intelligent CX Platform, announced it has been named a Leader in the IDC MarketScape: Worldwide Contact Center-as-a-Service (CCaaS) Applications Software...

Customer Experience

Diabolocom Applauded by Frost & Sullivan for Providing Excellent and Personalized Interactions to Improve the Customer Experience with Its AI Solution

Diabolocom's AI Solution increases staff productivity, controls pricing, and enhances the customer experience. Frost & Sullivan researched the artificial intelligence (AI) innovation industry and, based on...

Customer Experience

NICE CXone Named Outright CCaaS Leader In ISG Provider Lens 2023 Report

NICE CXone received the highest overall scores in competitive strength and portfolio attractiveness with Enlighten also recognized for delivering smarter self-service NICE announced that CXone, the...

Tag: CCaaS

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