Embracing the value of generative AI, Salt Security has streamlined customer knowledge-based query resolution with technology that will reduce the time to get answers by 91%
Salt Security, the leading API security company, announced the release of Pepper, an in-product assistant and most notable, an AI-powered knowledge-based assistant. Salt is embracing the value of artificial intelligence (AI) with this capability, making it easier for customers to utilize the company’s signature API protection platform and resolve queries as swiftly as possible. Pepper is the first of its kind to offer these capabilities to API security customers.
Pepper can be used as customers’ all-knowing personal assistant to both API security and the Salt platform. Customers will have the ability to ask Pepper any question in natural language, and it will utilize intelligent generative AI to craft a personalized, pinpointed answer to a query. The knowledge-based assistant will provide clear and concise responses to user’s questions, streamlining security efforts. In addition, Pepper will point users to relevant articles, documents, and resources instantly, saving hours in manual search time. With access to these functions, security teams will no longer struggle with information overload. Pepper has also been incorporated directly into the Salt dashboard, allowing users to find resources and launch in-product walk-throughs easily.
Launching the AI-powered knowledge-base search will lower query resolution timelines dramatically compared to historic manual searches. The Salt Security team has recorded significant efficiency gains when utilizing the new assistant. Customers can experience up to a 91% decrease in the time it takes to find actionable data and outputs that resolve queries.
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“Going to a vendor’s knowledge-base is often the first place practitioners go to get their product deployed or troubleshoot issues,” said Eric Schwake, Director of Cybersecurity Strategy, Salt Security. “Even with advanced search tools, historically, knowledge-based tools have struggled to find relevant content quickly, and navigating such technology can be frustrating. At Salt Security, not only do we want to make our customers’ job of securing their APIs easier, but we also want to streamline access to the guidance they require, in a friendlier and more efficient way. Pepper was designed with this in mind and we are thrilled to announce its availability to customers.”
Some key benefits of having an AI assistant like Pepper:
- Time Saving: Instead of spending hours searching, customers are served with a personally crafted answer pinpointed to your question.
- Boost in Productivity: Focused answers to the task at hand to pinpoint what you are looking to achieve, quickly.
- Increased knowledge access: Ability to access the knowledge you need without having to wade through tedious articles and searches.
- Make informed decisions: Receive quick and accurate answers to help customers make confident choices.
Salt Security continues to embrace the power of AI/ML, beyond its patent to help customers best utilize the investment they have made with the company. The AI powered knowledge-base will make Salt Platform operators more efficient in their day-to-day work.
SOURCE: PRNewswire
