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Automation in AI

Vonage Unveils Agentforce Identity and Fraud Detection APIs

Vonage, part of Ericsson, has launched Vonage Agentforce Identity Insights and Fraud Detection. This AI-driven solution gives contact center agents real-time insights. The platform...

Customer Experience

TELUS Digital Unveils Fuel iX™ Fortify for Auto Red-Teaming

TELUS Digital, a global leader in digital customer experiences (CX), has announced the launch of Fuel iX™ Fortify, a continuous automated red-teaming solution designed...

Customer Experience

AITech365 Interview with Malte Kosub, CEO & Co-Founder of Parloa

Obsess over the customer problem, not the hype. Technology shifts, but human problems are remarkably stable. What inspired you to start Parloa, and how...

Business Technology

Pega Unveils First Agentic Platform for Enterprise Transformation

Enterprise leaders seeking to modernize legacy systems with AI often encounter challenges, as recent MIT research reveals that 95% of enterprise AI initiatives fail....

News

Mycroft Raises $3.5M Seed for AI Security & Compliance

Mycroft, the agentic AI platform designed to function as a Security and Compliance Officer, has officially emerged from stealth with USD $3.5 million in...

Analytics

Glassbox Launches Real-Time Accessibility for Inclusive CX

Glassbox, a leading provider of digital experience analytics for financial institutions, has announced the launch of Glassbox Accessibility, an advanced solution designed to help...

Business Technology

Jeff Kirk Appointed EVP of Applied AI at Robots & Pencils

Robots & Pencils, a global digital innovation firm with an AI-first approach, specializing in cloud-native web, mobile, and app modernization, has announced the appointment...

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