Veeam® Software, a global leader in data resilience, has introduced the Veeam App for ServiceNow, a new solution designed to enable organizations to seamlessly integrate and automate data protection tasks within their ServiceNow IT Service Management (ITSM) workflows, thus boosting operational efficiency, audit readiness, and compliance in highly regulated industries. The app delivers bi-directional, policy-driven orchestration of backup and recovery directly inside the ServiceNow AI Platform, providing real-time status synchronization, full audit trails, and compliance reporting, and is now available in the ServiceNow Store. “In today’s digital landscape, everything depends on data – especially the workflows that drive modern business operations,” said John Jester, Chief Revenue Officer (CRO) at Veeam. “Data Resilience means ensuring all organizational data is protected, so business can continue uninterrupted, no matter the circumstances. By uniting Veeam’s secure backup and resilience features with ServiceNow ITSM automation, we enable customers to simplify operations, accelerate recovery, and stay prepared for audits in an increasingly complex regulatory environment.”
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Designed for sectors such as manufacturing, healthcare, pharmaceuticals, and finance, the app empowers teams with self-service protection, automates incident creation for business continuity, enriches organizational intelligence, and promotes robust auditing and compliance while maintaining enterprise-grade security. “Successful partnerships are built on a shared vision and a joint commitment to solving real business challenges at hand,” added Alix Douglas, Group Vice President, Partner Solutions at ServiceNow, highlighting the collaboration’s potential to help organizations thrive in a dynamic business environment. The integration encourages decentralized backup management, enhances visibility, and streamlines incident response. Eligible Veeam Data Platform Advanced and Premium customers can access the app free through the ServiceNow Store, enabling enterprises to unify their backup orchestration within ServiceNow workflows, better manage regulatory requirements, and strengthen data resilience processes across the enterprise.
