PwC has announced a strategic collaboration with Amazon Web Services (AWS) to modernize how healthcare providers manage revenue cycle operations by leveraging AI, cloud and Automation. Their initiative will bring PwC’s Revenue Cycle Managed Services onto AWS, while jointly developing AI agents and tools aimed at improving financial performance, operational efficiency, and the patient financial experience. According to PwC, the integrated solution will streamline complex processes such as patient billing, insurance claims, denial prevention, collections, and reimbursements all on a secure, scalable cloud infrastructure that delivers real-time insights, automates manual work, and enhances workforce performance. “Our collaboration with AWS addresses a critical industry challenge: healthcare organizations are drowning in fragmented systems that create friction instead of resolution,” said Tim Canonico, PwC Global & US Managed Services Leader. He added, “By running our Revenue Cycle Managed Services on AWS, we’re able to harness Amazon Bedrock’s model choice capabilities to deploy the right AI foundation models for each client’s unique revenue cycle challenges.
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The combination of PwC’s operational expertise with AWS’s advanced AI services can help organizations reduce administrative burden in healthcare financing and billing and focus more resources on improving patient care and healthcare outcomes.” The collaboration allows healthcare organizations to leverage AWS services including Amazon Connect, AWS HealthLake, and Amazon Bedrock enabling selection of optimal AI foundation models tailored to specific revenue cycle needs, thereby delivering smarter, faster, and more adaptive operations that counter labour shortages, reimbursement pressures, and rising technology costs. This move marks a major milestone in PwC’s Managed Services growth strategy, underscoring a shift toward outcome-based, AI-driven transformations that combine people, technology and data to deliver better business and patient outcomes.
