Global provider of AI-powered Professional Services Automation (PSA), Certinia, has acquired Moonnox, an AI-native services delivery platform designed specifically for the professional services sector. The acquisition expands Certinia’s AI capabilities by integrating Moonnox into Veda, Certinia’s AI System of Action, providing enterprise customers with out-of-the-box AI agents that automate administrative workflows, scoping, and project management across everyday workplace applications like Salesforce, Microsoft 365, Jira, and Zoom. According to SPI Research, employee billable utilization dropped to a historic low of 66.4% in 2026 due to heavy manual coordination, a challenge this deal directly addresses by pairing real-time context capture with trusted systems of record.
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Highlighting the merger’s impact, Jay Laabs, Executive Chair and Founder of Spaulding Ridge, noted, “Together, Certinia and Moonnox will allow us to automate manual orchestration, accelerate delivery, and free our consultants to focus on high-value work—helping us seize new opportunities in this changing market.” Emphasizing the strategic necessity of context-aware intelligence, DJ Paoni, Chief Executive Officer of Certinia, stated, “Acquiring Moonnox empowers services teams with the exact context they need, right when they need it. With compounding AI that captures organizational intelligence and improves with every project, we are giving our customers the definitive edge to win today and the foundation to lead tomorrow.” In conclusion, the key takeaway is that this specific acquisition will link team interactions to data for professional services firms and will assist them in preventing manual duplication of efforts, protecting margins, and accelerating value.
