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eGain Launches AssistGPT™, First-of-Its-Kind Solution to Automate Knowledge for Customer Engagement

eGain Corporation, the leading knowledge management platform provider for customer engagement automation, launched eGain AssistGPT at its Solve 23 conference, being held on September...

Salesforce Signs Definitive Agreement to Acquire Airkit.ai

Salesforce has signed a definitive agreement to acquire Airkit.ai, a creator of AI powered customer service applications and experiences. Airkit.ai enables Fortune 500 and...

Lenovo Image Integrates Oort AI Agent to Enhance Customer Support

Oort, a decentralized data cloud service provider, is excited to announce that Lenovo Image, now known as ZX, will integrate Oort TDS (Talk-to-Data Service)...

AITech365’s Weekly Roundup: Discover the Most Recent News From WiMi Hologram Cloud, DS Smith, Luminous, Lenovo!

Here is AITech365’s Weekly Roundup of the top news from global markets. In this fast-paced world, breaking down information helps readers grasp the nuances...

Forethought Introduces Autoflows, Ushers in AI-First Customer Support

Forethought, the leading generative AI for customer support, announced Autoflows – autonomous resolution capabilities for SupportGPT. With Autoflows, Forethought is ushering in an efficient,...

Marketing and AI Contact Center Veteran Joins Invoca’s Executive Team as CMO

Former Demandbase and Replicant CMO Peter Isaacson joins Invoca after the company surpassed $100 million in annual recurring revenue (ARR) during its last fiscal year Invoca, a...

Smartsheet Unveils the Next Generation of its Enterprise Work Management Platform to Unlock Customer Potential at Scale

New AI-powered platform features include unparalleled scale, democratized resource management, and modern simplified views Smartsheet, the enterprise work management platform, revealed its next generation Smartsheet...

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