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Customer Experience

Front Acquires Windsor.io, Accelerating a New Era for AI-powered Customer Service

Front, a customer operations platform enabling teams to streamline communication and deliver exceptional service at scale, announced its acquisition of AI platform, Windsor.io, to...

Business Technology

Cognyte Announces New Release of LUMINAR Cyber Threat Intelligence Offering with GenAI Capabilities to Bring Added Value to Customers

Cognyte Software Ltd., a global leader in investigative analytics software, announced the release of a significant update to its LUMINAR external threat intelligence solution to...

Automation in AI

UiPath Expands Customer Leadership with Appointment of Pradeep Kumar as Senior Vice President of Services and Customer Success

Veteran technology executive joins UiPath to drive customer experience and support and enable AI-powered digital transformation in the enterprise UiPath, a leading enterprise automation software...

Data Center and Co-location

Flexential Introduces Flexential Fabric: Next Generation, Customer-Driven Solution for Interconnection Services

Continued FlexAnywhere™ platform investment and extension empowers customers to achieve superior network performance and interconnection over a single port Flexential, a leading provider of secure and...

Analytics

Aisera & Dave Launch DaveGPT, a Generative AI Customer Service Assistant to Enable Personalized On-Demand Support

Aisera, a pioneer of Generative AI solutions for the enterprise, announced that Dave Inc., one of the nation's leading neobanks, has leveraged Aisera's technology...

Ecommerce

NRF 2024: IBM Reports Generative AI Can Bridge the Consumer Expectation Gap with Unified, Integrated Shopping Experiences

As we enter 2024, the retail landscape is undergoing a transformation, propelled by changes in consumer preferences and advancements in new technologies. According to a...

Customer Experience

Microsoft unveils new generative AI and data solutions across the shopper journey, offering copilot experiences through Microsoft Cloud for Retail

Ahead of NRF 2024: Retail's Big Show, Microsoft Corp. on announced new generative AI and data solutions and capabilities for retailers that span the retail shopper...

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