TELUS International, a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, for global and disruptive brands, announced it was named to the 2023 Constellation ShortList™ for Customer Experience (CX) Operations Services: Global for its leading delivery of critical transformation initiative requirements for early adopters and fast-follower organizations.
“We are honored to once again be recognized by Constellation Research as a leading global CX provider of innovative and integrated solutions for customer experience excellence,” said Jeff Puritt, President and CEO, TELUS International. “In today’s competitive market, strategic technology implementations, digital transformations and differentiated customer experiences have become defining factors for success. Our company’s robust end-to-end portfolio of leading-class digital CX solutions, including digital consulting and user experience design, generative AI services, AI data solutions and intelligent automation, enable us to create dynamic, scalable, personalized and engaging customer experiences for the brands we support.”
“Constellation’s 6,000+ buyers have begun a rationalization and optimization process for their investments. CXO’s are consolidating capabilities and reducing the number of vendors they work with,” said R “Ray” Wang, chairman and founder at Constellation Research. “As they move to core platforms, they are also seeking the best of breed solutions that bring unique business capabilities to market for their business. This year’s shortlists take into account this shift and identify which solutions truly stand out.”
Constellation Research advises leaders on leveraging disruptive technologies to achieve business model transformation and streamline business processes. Products and services named to the Constellation ShortList meet the threshold criteria for this category as determined through client inquiries, partner conversations, customer references, vendor selection projects, market share, and internal research. The portfolio is updated at least once per year as the analyst team deems necessary based on market conditions.
SOURCE: BusinessWire
