Studt’s Proven Expertise Will Elevate Company’s Brand and Leadership Position in Agentic AI-Powered Customer Experience Market
Sendbird Inc., the AI customer experience platform trusted by the world’s largest brands, announced the appointment of Charles Studt to chief marketing officer (CMO). With over 20 years of experience scaling high-growth companies and building category-defining technology brands, Studt joins Sendbird to lead the company’s global marketing strategy during a significant stage of growth. He will help drive the adoption of Sendbird’s agentic AI platform, and be instrumental in expanding the company’s leadership in customer engagement and conversational AI.
Studt previously spent seven years at Qualitrics, most recently serving as vice president of marketing and general manager of product-led growth, where he was responsible for 100%+ pipeline growth in customer experience product lines over an 18 month period. Studt has also held marketing positions at IntelePeer, QuanticMind and Redbooth.
“Charles joins Sendbird at a critical moment as we accelerate our vision for agentic AI in customer engagement,” said John S. Kim, co-founder and CEO of Sendbird. “As companies shift from traditional customer support models to AI-powered conversations, Charles will play an essential role in cementing Sendbird’s leadership in this new era of customer experience.”
Also Read: NiCE Unveils 2025 International CX Excellence Award Winners, Spotlighting the Game-Changers in AI-Driven Customer Service Automation
As CMO, Studt will focus on solidifying the company’s position as a definitive brand for agentic AI customer experience by introducing Sendbird’s Omnipresent AI solution to new markets, and amplifying case studies that demonstrate the tangible business impact. He will also drive differentiated campaigns that cut through the AI noise, and internally foster a culture of fast, AI-powered marketing execution.
“My mission at Sendbird is to ensure all our marketing efforts keep the human voice front and center,” said Studt. “Our opportunity lies in deeply understanding our customers and using our AI agent platform to empower CX leaders to redefine customer support as predictive, persistent and proactive in anticipating customer needs and creating a true human connection between brands and consumers. This is Sendbird’s moment to set a new standard when it comes to using AI to deliver the experience consumers truly want to have with brands.”
Studt’s appointment comes amid a period of significant momentum for Sendbird. In April, Sendbird released Omnipresent AI, the company’s first AI-powered omnichannel agent, marking a major shift from traditional reactive customer support to intelligent, proactive engagement. Omnipresent empowers businesses to anticipate customers’ needs, initiate autonomous conversations across channels, and resolve user issues before they arise.
Source: PRNewswire
