AI-powered agent unlocks 24/7 support for Sage 50 Accounting users, resolving queries quickly and streamlining customer support.
Boost.ai, a leading provider of enterprise-scale conversational AI (CAI), has officially launched its AI agent for Sage, a global leader in accounting, financial, HR, and payroll technology for small and mid-sized businesses (SMBs). In just 50 days, the AI-powered agent was made available to Sage 50 Accounting users in Canada, delivering seamless, round-the-clock support during peak business periods.
With the integration of Boost.ai’s advanced conversational AI, Sage 50 Accounting users now have access to an efficient, automated customer support solution. This innovation enhances user experience by resolving accounting queries and troubleshooting technical issues swiftly, allowing small business owners and entrepreneurs to focus on growing their businesses rather than managing operational challenges.
“At Sage, we prioritise delivering excellent customer service, ensuring issues are resolved quickly and efficiently. Automation plays a critical role in maintaining this standard. Boost.ai’s platform enables our customers to address both simple and complex queries promptly, allowing them to stay focused on running and growing their businesses,” said Phil Goss, VP Digital Operations Enablement for Sage.
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The AI agent exceeded expectations from the outset, launching with nearly double the originally projected number of topics and achieving higher-than-anticipated resolution rates within its first week. This early success highlights Boost.ai’s capability in enhancing customer support and streamlining issue resolution. Following the successful deployment in Canada, Boost.ai and Sage are now working to extend the AI-powered support to other global markets, reinforcing a strategic partnership aimed at transforming Sage’s customer service worldwide.
“The only way businesses today can transform customer experience at scale is with automation through intelligent AI Agents. AI agents should be designed to meet both current and future needs, ensuring they drive consistent growth instead of limiting it,” said Nick Mitchell, Chief Revenue Officer for Boost.ai. “We’re proud to provide Sage with the tools to manage customer interactions while maintaining their high standards of service.”
Boost.ai’s conversational AI platform seamlessly integrates advanced technology with a human-centric approach, offering a scalable and secure solution tailored to meet the diverse needs of Sage’s global customer base.
