Enabling businesses to scale efficiently with conversational Voice AI for customer interactions, capturing more revenue and improving customer experience
In today’s dynamic and highly competitive business environment, a missed call can mean a missed opportunity. To address this challenge, Aircall, the leading customer communication and intelligence platform trusted by over 20,000 growing businesses, has announced the launch of AI Voice Agent—a smart, always-available virtual assistant that ensures companies never miss another inbound call.
Designed to streamline customer interactions and reduce operational strain, AI Voice Agent handles inbound inquiries, responds to frequently asked questions (FAQs), and captures caller information in real time. This innovation allows businesses to deliver consistently high-quality customer experiences—without the need for heavy AI infrastructure or large-scale investments.
Round-the-Clock Support Without Added Complexity
Operating 24/7, AI Voice Agent ensures customers are always heard, whether it’s after business hours, during peak periods, or amid seasonal spikes in demand. Unlike traditional AI-driven contact center solutions that require complex and resource-heavy deployments, Aircall’s solution is fully integrated into its platform—making it simple for teams to scale support without adding operational burdens.
Key Features and Benefits of AI Voice Agent
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Real-time answers to common questions
AI Voice Agent leverages a company’s existing FAQ content to automatically respond to routine customer queries, easing the load on human agents and speeding up resolution times. -
Smart call qualification and escalation
When a conversation requires a personal touch, the AI captures essential caller details and seamlessly passes them on to sales or support teams, ensuring continuity and context. -
Plug-and-play integration
AI Voice Agent fits effortlessly into existing call flows and Aircall integrations, making it easy for teams to track and manage AI-handled conversations. -
No IT support needed
With its intuitive, no-code setup, teams can deploy AI Voice Agent in minutes—eliminating the usual technical hurdles that come with AI solutions. -
Affordable and scalable
Built with a flexible pay-as-you-go model, the AI Voice Agent offers powerful automation capabilities tailored for growing businesses—without the high costs typically associated with enterprise-level AI.
“Missed calls don’t just mean lost revenue, they create frustration for both customers and teams,” said Tom Chen, Chief Product Officer at Aircall. “Sales teams lose potential deals when leads can’t reach them, and support teams struggle with backlogs when they’re stretched too thin. Aircall’s AI Voice Agent ensures every inquiry is addressed promptly, allowing teams to focus on the high-value conversations that drive growth and customer satisfaction.”
Also Read: Jotform Unveils AI Agents to Revolutionize Support
By addressing missed calls and reducing hold times, AI Voice Agent empowers companies to boost both customer satisfaction and internal efficiency. The launch reinforces Aircall’s broader mission: helping sales and support teams have more impactful conversations, without unnecessary tech complexity or cost barriers.
Future Developments: AI Voice Agent Roadmap for 2025
Looking ahead, Aircall plans to enhance AI Voice Agent with several powerful capabilities, including:
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Seamless live-agent transfers
The assistant will soon be able to intelligently route complex queries to human agents, sharing the full interaction history for a frictionless handoff. -
Advanced CRM and Helpdesk integration
New enhancements will deepen integrations with CRM and helpdesk tools, enabling even greater automation of tasks like data entry and post-call workflows. -
Outbound call automation
Coming updates will allow AI Voice Agent to initiate outbound calls, send reminders, and manage appointment scheduling, further expanding its utility for sales and support teams.
“For many growing businesses, AI has been associated with complexity, requiring deep technical expertise and heavy upfront investment,” said Scott Chancellor, CEO of Aircall. “With AI Voice Agent, we’re redefining what’s possible, bringing intelligent automation to businesses in a way that’s intuitive, adaptive, and impactful. This is more than just handling calls; it’s about leveraging AI to empower teams, enrich customer conversations, and drive real business growth.”
The debut of AI Voice Agent marks a significant milestone in Aircall’s ongoing investment in AI innovation. Building on the success of its existing AI-powered features like AI Assist, the company will soon introduce AI Assist Pro—a next-generation tool offering real-time guidance and smart suggestions to enhance team productivity and decision-making.
