83-provider Oak Orchard Health leverages innovative AI technology and healow patient engagement solutions to improve patient experience
eClinicalWorks, the largest ambulatory cloud EHR, announced that Oak Orchard Health, an 83-provider Federally Qualified Health Center (FQHC), is successfully utilizing the Sunoh.ai AI medical scribe and healow patient engagement solutions to enhance patient care and practice operations. The practice reports that Sunoh.ai saves providers one to five minutes per encounter, improves clinical efficiency, and reduces provider burden. Sunoh.ai seamlessly integrates with the eClinicalWorks EHR, streamlining clinical documentation and enabling providers to complete almost 100% of their notes by the end of the day.
“Our providers report that Sunoh.ai’s ability to draft History of Present Illness (HPI) has significantly reduced their mental strain, allowing them to focus more on patient care,” said Jason Kuder, CIO at Oak Orchard Health. “Now, providers are saving around one to five minutes per encounter, drastically minimizing the time spent documenting after hours. Sunoh.ai is helping most of our providers complete 100% of their notes by the end of the day.”
In addition to Sunoh.ai, Oak Orchard Health has implemented healow CHECK-IN and Kiosk. These solutions have been instrumental in alleviating wait times and reducing the front desk workload, enabling staff to focus more on patient interactions. “The adoption of healow CHECK-IN, healow Pay, and Kiosk has not only enabled our front desk staff to answer more phone calls and better manage patient flow but has also resulted in significant cost savings previously spent on paper. We believe that these technological advancements will streamline our operations and significantly improve our patients’ experience,” said Jason Kuder.
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Oak Orchard Health, an FQHC located in western New York, has evolved into a comprehensive health system that caters to the diverse needs of 30,000 patients across eleven locations. As a Patient-Centered Medical Home and a federally qualified health center, Oak Orchard Health is deeply committed to providing inclusive and quality care to all individuals. With a focus on patient engagement and support services such as translation, transportation assistance, insurance guidance, and flexible payment options, Oak Orchard Health ensures that every patient receives holistic medical care tailored to their unique needs.
“We are proud to partner with Oak Orchard Health in their quest to provide optimal patient care,” said Girish Navani, CEO and co-founder of eClinicalWorks. “Our AI-powered solutions, including the AI-powered medical scribe, Sunoh.ai, are designed to streamline clinical documentation and improve patient-provider interactions, and we are confident they will be instrumental in helping Oak Orchard Health achieve its goals by enhancing its efficiency and reducing provider burden.”
Oak Orchard Health has recently adopted healow Payment Services
Patients can conveniently settle co-pays and balances through kiosks and online platforms. This innovative feature simplifies the payment process and contributes to a more efficient and automated experience for patients and staff.
At the forefront of AI-driven advancements in healthcare, eClinicalWorks is dedicated to revolutionizing healthcare practices with cutting-edge AI solutions that enhance operational efficiency and strengthen connections between patients and providers. With a trusted network of over 80,000 providers nationwide, Sunoh.ai is unwavering in its mission to elevate healthcare delivery and drive positive outcomes for all.
Source: Businesswire
