Technology Reply, a Reply Group company specializing in the design of solutions based on Oracle technologies, has been awarded the Oracle Service Expertise in Artificial Intelligence for the Western Europe region, thus consolidating its position as a strategic partner for AI projects on Oracle Cloud Infrastructure (OCI).
The Service Expertise certification recognizes Technology Reply’s technical and design capabilities in building solutions based on OCI AI services. These include the use of pre-trained models, chatbot development, custom model creation, and the implementation of OCI Generative AI services using the LangChain framework to design, design, evaluate, and deploy applications based on Large Language Models, including approaches such as Retrieval-Enhanced Generation (RAG).
A concrete example of the use of these technologies is the project carried out for Pusterla 1880 , a leading luxury packaging company, aimed at optimizing offer management and pricing strategies. In this context, Technology Reply has designed and implemented a system of specialized AI agents running on Oracle Cloud Infrastructure and Oracle Database 23ai, with the aim of autonomously generating accurate pricing estimates and proposals, integrated with Pusterla’s Oracle Cloud ERP. The solution analyzes customer briefs expressed in natural language, extracts and structures technical information, and generates detailed cost estimates and budgets based on historical data and production specifications, reducing processing time and improving overall efficiency.
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Another notable use case is the one developed for Bitron , a multinational company present in the automotive, home appliance, and HVAC sectors. In this project, Technology Reply developed an AI-based conversational assistant to support operators in the predictive diagnostics and maintenance of industrial systems, through a natural interface integrated with corporate systems. The project is based on a centralized data platform built on an Oracle Cloud infrastructure, with an Autonomous Data Warehouse to consolidate data sources into a single integrated knowledge base. Thanks to the vectorization features of Oracle Database 23ai, an interactive knowledge base capable of managing heterogeneous data in a consistent manner was created. The assistant also leverages Oracle GenAI services, such as Cohere Command R and Meta’s Large Language Models (LLM), to analyze error codes and propose real-time suggestions for resolving issues.
With this certification, Technology Reply strengthens its role as a technology partner for companies seeking to enhance their business applications, improve user interaction, and accelerate decision-making processes through artificial intelligence and Oracle technologies.
Source: Businesswire
