Enhancing the customer experience with around-the-clock AI-powered assistance, faster issue resolution, and smarter, more proactive support
BitTitan, the global leader in migration automation tools, announced the launch of a new AI-powered assistant designed to provide instant, around-the-clock support for customers using its flagship product MigrationWiz. This next-gen tool, Ask MigrationWiz, is now available on BitTitan’s Help Center website, offering users immediate answers to common questions and guidance through migration processes—anytime, anywhere.
The launch marks a major step in BitTitan’s broader commitment to improve and enhance its customer support operations, ensuring users have access to fast, reliable assistance throughout their cloud migration journey. With 85% of customer service leaders expected to explore or pilot a customer-facing generative AI solution this year, according to Gartner, this new tool meets this growing demand from within BitTitan as well as from customers, delivering the intelligent, always-on support that today’s users expect.
“Our customers depend on MigrationWiz to execute complex migrations with speed and confidence,” said Nora Chazan, Senior Manager, Support Services at BitTitan. “With Ask MigrationWiz, we’re combining our deep migration expertise with the latest in conversational AI to make help available 24/7, reduce wait times, and improve outcomes for IT professionals around the world—while still offering the option to submit a support ticket for more complex issues.”
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Key features of Ask MigrationWiz include:
- 24/7 Availability – Always on and ready to help, eliminating the need to wait for business hours or support queues.
- Instant Answers – Responds in real-time to common questions about MigrationWiz, licensing, setup, troubleshooting, and more.
- Seamless Escalation – Complex or unique inquiries that cannot be answered by Ask MigrationWiz can be submitted by a traditional support ticket, which is quickly routed to BitTitan’s human support team for fast resolution.
- Continual Learning – The system is constantly evolving and updated regularly to expand its capabilities.
In addition to launching Ask MigrationWiz, BitTitan is taking several strategic steps to enhance the customer support experience. This includes optimizing its support ticketing system through faster triage and smarter routing, as well as expanding its team by hiring additional developers. These combined efforts ensure that customers are connected with the right experts more quickly, resolving complex issues faster while alleviating wait times for those who can self-serve with AI support.
Customer feedback continues to play a central role in driving support improvements. BitTitan actively gathers customer input through regular surveys and in-product support ratings, using that feedback to fine-tune its processes and elevate service quality.
Source: Businesswire
