Supporting customer demand for ServiceNow CRM solutions, self service portals simplify order management for consumers
ServiceNow, the AI-driven platform for business transformation, has launched the Yokohama platform release, introducing enhanced automation, governance, and workflow intelligence to help businesses manage operational complexity. This latest update empowers organizations to accelerate application development, optimize workflow performance, and improve customer experiences—all while upholding stringent governance and security standards.
Key innovations include ServiceNow Studio, a centralized workspace designed for rapid application development and governance, and advanced self-service portals that enable customers to configure products and place orders effortlessly. Additionally, Service Observability leverages AI-driven insights to ensure business resilience, providing organizations with enterprise-wide visibility through a single, secure platform.
The 2024 Gartner® Digital Worker Survey revealed that over 60% of digital workers are utilizing basic automation and analytics to create customized dashboards that aid business decision-making. With the Yokohama release, ServiceNow is eliminating complexity and inefficiencies, enabling businesses to make informed decisions, enhance user experiences, and boost productivity.
“ServiceNow continues to redefine what’s possible with AI-powered automation. By embedding intelligence into end-to-end workflows, we enable businesses to break down silos, accelerate decision-making, and drive seamless operations at scale,” said Jon Sigler, executive vice president of Platform and AI at ServiceNow. “With the Yokohama platform release, ServiceNow helps our customers take action—giving businesses the ability to move faster, innovate smarter, and scale seamlessly. The ServiceNow Platform unites people, processes, and data in a single system of action, transforming complexity into clarity and making business transformation readily achievable.”
ServiceNow Studio: Enabling Seamless Enterprise Automation
In today’s fast-paced business environment, fragmented tools and siloed solutions hinder innovation, leading to governance challenges and workflow inefficiencies. The solution lies in AI-powered, enterprise-grade platforms that unify teams, automate workflows, and embed security into every process.
ServiceNow Studio is an AI-powered development environment that transforms enterprise automation. Designed for no-code, low-code, and pro-code developers, it features built-in support from Now Assist, streamlining application development with intuitive tools that enhance collaboration and automation. Developers can efficiently manage projects with centralized metadata, cross-scope editing, and developer-friendly update set management. By integrating with AI Agent Studio, ServiceNow Studio allows teams to design both applications and AI agents in a unified experience.
These capabilities enable automated reviews, approvals, and application updates, all powered by ServiceNow Workflow Data Fabric, ensuring seamless enterprise-wide data connectivity. By consolidating tools, best practices, and AI-driven workflows, ServiceNow Studio empowers organizations to scale automation, enhance collaboration, and drive meaningful innovation.
The latest advancements in Generative AI (GenAI) further enhance automation by streamlining testing, optimization, and deployment processes. Features such as RPA bot generation, AI-powered app summarization, and Automated Test Framework (ATF) generation simplify application development while improving quality and reliability. By embedding AI directly into the development lifecycle, ServiceNow enables teams to build, test, and optimize applications with greater speed and efficiency.
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Enhancing Sales Cycles with Intelligent Order Management
Traditional CRM systems often lack the flexibility and efficiency needed to deliver seamless, real-time customer experiences. Sales and support teams frequently struggle with manual order processing, repetitive inquiries, and tracking customer issues, resulting in delays and dissatisfied customers.
ServiceNow Sales and Order Management (SOM) addresses these challenges by unifying configure-price-quote (CPQ), order management, and fulfillment on a single AI-powered platform. This integration accelerates sales cycles, optimizes operations, and enhances customer service through proactive engagement.
With self-service commerce portals, businesses can streamline the purchasing process, allowing customers to configure products, place orders, and track status updates instantly. This reduces order abandonment, increases transaction volume, and accelerates revenue capture. By consolidating sales, fulfillment, and support functions within a single platform, organizations can deliver cohesive customer experiences while enabling teams to focus on high-value interactions.
Elevating Service Operations with AI-Driven Observability
Managing IT operations across multiple monitoring and observability tools often results in complexity and operational blind spots. ServiceNow IT Operations Management (ITOM) introduces Service Observability, an AI-driven solution that centralizes insights from various sources, enabling organizations to diagnose root causes faster, quantify business impact, and resolve issues proactively.
Service Observability provides a unified, AI-powered hub that seamlessly integrates with existing monitoring tools, automating workflows to minimize downtime and optimize service operations. By leveraging real-time intelligence, businesses can transition from reactive troubleshooting to proactive problem-solving, aligning IT operations with strategic business objectives.
Transforming Business with Scalable AI-Powered Automation
With the Yokohama release, ServiceNow reaffirms its position as the AI platform for business transformation. By delivering scalable automation, advanced observability, and streamlined sales and order management, ServiceNow continues to empower enterprises with the tools needed to drive operational efficiency, boost productivity, and create exceptional customer experiences.
