ServiceNow and OpenAI announced a multi-year strategic collaboration designed to deepen and accelerate enterprise AI outcomes by embedding frontier AI models directly into the ServiceNow AI Platform, enabling customers to access advanced capabilities with speed, scale and no bespoke development required. Under the agreement, OpenAI models including the latest such as GPT-5.2 will become a preferred intelligence capability offered to ServiceNow enterprise customers, and the companies will build direct speech-to-speech and native voice technologies to break through language barriers and deliver more natural interactions. “ServiceNow leads the market in AI-powered workflows, setting the enterprise standard for real-world AI outcomes,” said Amit Zavery, president, chief operating officer, and chief product officer at ServiceNow. “With OpenAI, ServiceNow is building the future of AI experiences: deploying AI that takes end-to-end action in complex enterprise environments. As companies shift from experimenting with AI to deploying it at scale, they need the power of multiple AI leaders working together to deliver faster, better outcomes. Bringing together our respective technologies will drive faster value for customers and more intuitive ways of working with AI.” Additionally, Brad Lightcap, chief operating officer at OpenAI, said, “ServiceNow is helping enterprises bring agentic AI into workflows that are secure, scalable, and designed to deliver measurable outcomes,” and noted that with OpenAI frontier models and multimodal capabilities in ServiceNow, enterprises across every industry will benefit from intelligence that handles work end-to-end even in the most complex environments.
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The collaboration also focuses on co-innovation for the acceleration of customer adoption through the combination of OpenAI models and ServiceNow’s AI Control Tower, bringing governance and orchestration capabilities with increased visibility of the impact of the models on enterprise data. This new breed of collaboration may focus on the creation of real-time voice agents that can listen, reason, and respond through a voice channel, utilizing services like OpenAI, having the potential for a new breed of computer use models for the creation of unstructured documents for the purpose of autonomous orchestration. In addition to the above-mentioned key areas of improved AI, the collaboration is also a reflection of a new breed of large-scale enterprise customers moving past the pilot phase toward delivering productive outcomes for their business needs through the usage of AI.
