ServiceNow, the AI platform for business change, and NTT DATA, a global leader in digital services, have expanded their partnership. This aims to boost AI-led transformations in businesses.
Both organizations will work together on a go-to-market strategy and delivery commitments. We will build and promote AI-powered solutions to help organizations improve their processes. NTT DATA will use the ServiceNow AI Platform to boost productivity, improve efficiency, and enhance customer experience globally. ServiceNow has named NTT DATA as a key partner. They will help customers use AI-powered automation on a large scale.
The deal continues a long partnership. It shows that both companies care about helping businesses use AI wisely and effectively.
Currently, NTT DATA supports enterprises in strategy advisory services, platform implementation, and ongoing managed and lifecycle services, powered by the AI capability of ServiceNow.
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This will be a multiyear engagement that will position NTT DATA as a strategic AI delivery partner for ServiceNow in multiple industries and regions and deliver AI-powered automation across enterprise, commercial, and mid-market segments.
In addition, ServiceNow and NTT DATA will jointly advance new AI deployment models through the “Now Next AI” program, embedding AI engineering expertise directly into enterprise transformation projects.
NTT DATA will also serve as a “lighthouse customer” for ServiceNow, scaling the deployment of ServiceNow AI Agents and Global Business Services, and using its own transformation to expedite delivery for customers. “ServiceNow and NTT DATA are increasing access to AI-powered automation across all industries and geographies, enabling organizations at every stage of their AI journey to realize measurable business impact,” said Amit Zavery, president, chief operating officer, and chief product officer at ServiceNow. “Expanding our partnership with ServiceNow is a key milestone in our mission to build the world’s leading AI-native services company,” said Abhijit Dubey, president, CEO, and chief AI officer at NTT DATA, Inc. “By integrating ServiceNow’s agentic AI platform with NTT DATA’s global delivery scale and industry expertise, we are empowering enterprises to accelerate innovation, enhance productivity, and achieve sustainable growth.” NTT DATA anticipates ramping up and expanding ServiceNow AI solutions for customers across all industries and regions, including ServiceNow AI Agents and Global Business Services, among others.
