Pomeroy Technologies, LLC, a global leader in technology solutions and services, announced the launch of BanzAI™, an adaptive artificial intelligence platform designed to embed advanced intelligence into core enterprise processes and systems. The introduction of SmartDesk powered by BanzAI reimagines IT service desk operations with cutting-edge automation and a human-centric experience, enabling organizations to reduce costs and simplify support workflows.
BanzAI is designed to deliver results by enhancing automation beyond conventional task execution. It integrates conversational responsiveness with proactive decision-making. The platform understands context and natural language. It spots issues before they happen. It learns from interactions and helps resolve problems faster. This applies to HR, legal, finance, facilities, customer service, and IT sectors.
“This goes far beyond mere platform launches. BanzAI and SmartDesk, the first of several Smart Services we are building on the BanzAI platform, represent a seismic shift for Pomeroy and our clients,” CEO Tom Signorello said. “These have the power to make organizations future-ready by embedding intelligence and innovation into core systems and processes, all the while keeping efficiency, security and problem-solving prioritized.”
Pomeroy’s zero-touch enterprise philosophy underpins BanzAI, enabling systems to function autonomously with minimal manual intervention. This paradigm supports the transformation of IT from a tactical cost center into a strategic enabler of business performance. The platform helps employees focus on important tasks. At the same time, organizations see higher productivity and lower costs.
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While AI adoption continues to accelerate globally, many enterprises struggle to demonstrate clear returns on their investments. According to recent research, roughly 80% of organizations reported using AI by the end of 2024, and by 2030 all IT work is expected to incorporate AI in some capacity. However, a significant share of AI initiatives have yet to deliver measurable value without strong proofs of concept.
Dan Huberty, Pomeroy’s Chief Digital & Innovation Officer, emphasized the impact BanzAI has on modern IT service operations, noting the inefficiency of repetitive support work. “SmartDesk powered by BanzAI delivers measurable results across the board, setting the stage for transformative improvements in IT service desk operations,” Huberty said. “We’re already seeing significant movement in key metrics, with anticipated ticket resolutions up to 80% faster and ticket volumes reduced by as much as 70%.”
Huberty added that by using machine learning to automate routine tasks, anticipate and remedy common issues without human intervention, and continually enhance its capabilities, SmartDesk is positioned to achieve up to 55% operational cost savings through increased productivity and reduced complexity.
BanzAI’s intelligent agents extend beyond traditional support automation. One example is its ability to handle VPN troubleshooting, performing diagnostics, assessing network conditions, proposing remediation steps, and when appropriate resetting sessions or escalating issues, all without manual touchpoints. This zero-touch capability applies across customer requests, back-office procedures, and employee tech support scenarios.
“The engineering and intelligence behind BanzAI and SmartDesk are complex, but the philosophy is simple: It’s about empowering organizations to focus on doing more of what matters.”
