Serviceaide, Inc., a global provider of modern IT and business, AI-based service management solutions, announced the company has continued to build strong momentum as a service management technology leader in 2023. Throughout the year, important new updates to its technology portfolio were delivered, continuing its leadership position in AI in the service and support industry. The company expanded with additional strong veteran leaders joining the executive team.
“I am very excited about the major milestones and industry recognition Serviceaide has received in 2023,” said Wai Wong, Founder, and CEO of Serviceaide. “AI is driving digital transformations across service and support. Serviceaide’s 6-year history of providing AI-powered service management solutions cements us as a leader in the industry.”
Key Executive Additions
Serviceaide is announcing the appointment of Tim Short as Chief Revenue Officer. In this role, Tim is responsible for ensuring Serviceaide’s growth across existing and new markets. Tim brings over 20 years of executive leadership, sales, customer success, and portfolio management experience to Serviceaide. He has led global, cross-functional teams across several companies, including positions at Workfront, CHG Healthcare, and KeyedIn.
“My passion is in delighting customers by providing solutions that are a key component of their achieving long-term business goals,” said Tim Short, Serviceaide CRO. “Serviceaide provides solutions that are leveraged to transform digital business processes across IT and business organizations. I’m excited to work with both new and existing customers to identify even more ways to accelerate business value.”
Earlier this year, the company also announced the appointment of Randall Tidwell as Chief Financial Officer. Tidwell has more than 20 years of experience leading financial initiatives across technology companies. Most recently, Tidwell served as CFO for two SaaS solutions companies, Agile Frameworks, and KeyedIn Solutions, playing a significant role in accelerating growth.
SOURCE: GlobeNewswire
