As part of their strategy to enhance enterprise AI, Experian, one of the world’s leading information services companies, has entered into a long-term strategic global partnership with ServiceNow, which has pioneered the use of AI for business transformation. This partnership is geared towards bringing together the power of autonomous AI agents to enable businesses to make rapid data-driven decisions at a scale never seen before.
With their joint technologies, the organizations seek to give autonomous AI agents enhanced responsiveness and consistency. Early deployments will be geared towards mission-critical enterprise workflows, such as third-party risk management, employee onboarding, and model lifecycle management.
Overcoming the Primary Obstacle to Enterprise AI Scaling
Though agentic AI is a quantum leap in business automation technologies, scaling agentic AI systems proves to be a challenge for businesses on a global scale. Studies show that almost 80 percent of enterprises struggle to implement AI solutions due to data problems and insufficient intelligence verification. With this collaboration, the process becomes easier as the partnership ensures the presence of validated data and intelligence within typical enterprise processes.
The integration natively connects the Experian Ascend Platform to the ServiceNow AI Platform. As a result, autonomous AI agents can tap into Experian’s verified insights and predictive decisioning directly within their day-to-day digital workflows, providing a blueprint for automated, large-scale enterprise intelligence.
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Executive Perspectives
Keith Little, President – Experian Software Solutions, said: “We see agentic AI as a fundamental change in how intelligent services are delivered, and this partnership brings together complementary strengths and a shared vision for building them the right way.
“By connecting our intelligence and decisioning capabilities in Ascend directly into ServiceNow’s workflow, businesses can operate with confidence at scale, while extending the impact of our capabilities into new industries and enterprise workflows. This partnership cements Experian’s position as a global leader in AI innovation, giving organisations the foundations to deploy agentic services with confidence.”
Cathy Mauzaize, President, EMEA at ServiceNow, said: “Businesses are ready to move beyond experimentation, and this partnership gives them exactly what they need to scale. By bringing together ServiceNow‘s AI Platform, with Experian‘s world-leading decisioning and analytics platform, we’re enabling deeper insights and delivering AI that can make smarter decisions and act faster in a secure environment that delivers real outcomes.”
Initial Enterprise Applications
The joint solution is uniquely structured to support highly regulated sectors where compliance, risk management, and identity verification are paramount.
Initial deployment focus areas include:
- Third-Party Risk Management: Accelerating business-to-business fraud prevention, compliance monitoring, and identity verification.
- Employee Onboarding: Seamlessly automating background validation and workflow provisions.
- Model Risk Management: Standardizing governance and oversight across complex operational risk environments.
