Delight.ai has appointed Nick Singh as Vice President of Product to advance its enterprise AI platform and help businesses drive revenue growth across the customer lifecycle.
Delight.ai, the customer-facing AI agent platform powered by Sendbird, has appointed Nick Singh as Vice President of Product. Singh will lead product strategy and development, focusing on advancing AI agent capabilities, accelerating innovation, and helping enterprise customers achieve measurable business outcomes.
The appointment comes as Delight.ai expands beyond customer messaging to help businesses use AI agents for customer acquisition, onboarding, support, and retention. Its platform aims to go beyond answering customer inquiries by helping organizations drive purchases, identify upselling opportunities, and recover stalled transactions.
In his new role, Singh will oversee the company’s core product organization and work to bring its enterprise platform and AI capabilities together into a unified solution. Over the next year, his priorities include enabling AI agents to support customers throughout their journey, from lead qualification and onboarding to ongoing support and retention.
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Singh brings more than a decade of experience in product leadership, growth, and business strategy. He most recently served as Head of Product at Personio and previously led growth and product development at Rippling. Earlier, he spent more than five years at Google, contributing to product growth and strategy for Google One and Google’s advertising business.
According to Delight.ai CEO and Co-Founder John Kim, Singh’s experience will help translate the company’s vision into products that address real customer challenges.
Singh highlighted a broader shift in enterprise AI, where businesses increasingly measure technology by its ability to deliver tangible outcomes rather than simply automate tasks. He also emphasized the importance of customer context, secure system integration, and governance in deploying AI agents across complex enterprise environments.
Built on Sendbird’s customer messaging foundation, Delight.ai supports customer engagement across chat, voice, email, and messaging. Brands including BJ’s Wholesale, Coupang Eats, and Mixpanel use its technology.
Singh’s appointment reinforces Delight.ai‘s focus on developing AI agents that connect customer interactions with business growth and measurable commercial results.
