New version of U-Analyze, based on large language models, significantly simplifies the way customer experience managers manage the performance of their customer service operations
Uniphore, one of the world’s largest native AI companies, announced a major update to its U-Analyze analytics solution, which leverages on its cutting-edge multi-modal enterprise AI platform to help customers efficiently access data and meet their AI needs.
The new version of U-Analyze, powered by generative AI, directly addresses the growing need for global businesses to leverage the power of AI and their own data. By leveraging customer conversations, whether in text, voice or video format, leaders can make informed, timely, data-driven decisions to revolutionize their customer experience and performance agents.
This announcement is a thoughtful step following the introduction of Uniphore’s revolutionary U Capture solution, an AI-native solution that helps customers capture, structure and apply a full suite of multi-modal data – all powered by the company’s X-Platform. One of the main benefits for customers is the ownership of their own data and the ability to access it whenever they need it, in order to generate added value.
Built on Uniphore’s powerful X-Platform, U-Analyze works seamlessly with U-Capture to analyze conversational data in real-time and generate unique AI-driven insights for every business. These insights, along with automated and manual coaching capabilities, enable businesses to continually improve customer experience and engagement, ultimately helping businesses predict customer and market needs and to adapt to it.
When you combine the power of both solutions, analytics delivers timely AI-generated insights that can significantly improve customer satisfaction and engagement.
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“Analytics will never be the same with Uniphore’s enterprise-grade AI platform, which is transforming how our customers can harness the power and value of data,” said Umesh Sachdev, CEO and co-founder of ‘Uniphorus. “This is a major milestone in Uniphore’s unwavering commitment to its global enterprise customers who want to become AI-led businesses.
A recent global survey of more than 500 contact center managers sponsored by Uniphore highlighted the need for AI-powered insights. For example, nearly 40% of respondents said they don’t have the data they need to quickly respond to business decisions or improve their customers’ experiences. Additionally, 86% said the decisions they make are not based primarily on data, meaning there is a golden opportunity for leaders and businesses to leverage their own data.
“Businesses are hungry for better insights and conversational analytics solutions. “Traditional analytics solutions don’t necessarily include the technologies driving the current wave of business innovation, including generative AI and Knowledge AI,” he said. said Hayley Sutherland, research director in Conversational AI and Intelligent Knowledge Discovery at IDC. “With these updates to U-Analyze, Uniphore remains at the forefront of these innovations and helps organizations make a difference in AI-driven actionable insights driven by customer interactions , which could have a significant impact on business processes and results
