Vital announces its partnership with Children’s Hospital Los Angeles (CHLA), introducing an AI-powered patient experience app that provides more clarity and transparency to patients and families in the emergency department. The digital health solution, accessible through CHLA’s “MyVisit” and powered by Vital’s ERAdvisor, provides real-time updates on wait times, labs and imaging results, progress toward discharge, and patient education.
Using the power of artificial intelligence (AI), “MyVisit” serves as a personal digital companion during any emergency visit. The app works seamlessly across any device and requires no app download or account registrations. Families visiting the emergency department will receive a text invite to log into a secure web-based interface, which provides notifications and information in real-time on their child’s status, location within the department, lab and imaging status updates, and any significant changes in care. Families will have the ability to see live, personalized wait time estimates and patient education, enabling caregivers to make more informed decisions and plans. “MyVisit” is available in many languages, including English & Spanish.
“Children’s Hospital Los Angeles is committed to creating a compassionate and welcoming healing environment, and we recognize the value in bringing personalized, innovative digital tools to enhance the patient family experience. Parents and caregivers can sometimes be anxious when their children are in the emergency department, but transparent communication and real-time updates can help to alleviate some of that anxiety,” said Omkar Kulkarni, Vice President & Chief Digital and Transformation Officer at CHLA.
Available now, CHLA offers the app free of charge to all emergency department patients upon check-in at the registration desk.’
SOURCE: BusinessWire
