Dialpad Brings Proprietary Business-Specific AI Models to Sales Conversations; Reducing Overhead, Delivering Real-Time Coaching, Allowing Sellers to Focus on Human Connections

Dialpad, Inc. – the industry-leading Ai-Powered Customer Intelligence Platform – announced the general product release of its latest version of Ai Sales. Powered by Dialpad’s proprietary large language model, DialpadGPT, Ai Sales leverages over six billion minutes of business conversations from meetings, phone calls, and digital channels – to better understand and coach sellers through the sales process. This business-specific data set delivers unparalleled accuracy for Dialpad customers and brings AI-powered enhancements to every stage of the sales process, benefiting sellers, managers, and, ultimately, the business by driving more revenue.

Today, sales teams often juggle an average of ten applications to close a single deal, which pulls even the most brilliant sellers out of the conversation and into the details of managing leads, typing recaps, and updating managers. Ai Sales eliminates the need for multiple disjointed tools and delivers the intelligence that sellers need exactly at the moment that they need it. Sellers can follow and rely on customized sales playbooks showing directly in the app – specific to their business and their sales cycle – to help them properly qualify every opportunity, handle objections, accurately position their solutions against the competition, and utilize all the best practices meticulously honed by their managers. Ai Sales accurately captures their conversations, delivering immediate Ai Recaps with specific next steps into their CRM and to their managers.

“Dialpad’s Ai Sales has become a tool we can’t live without. The integration with Salesforce means our sales teams can devote their energy to selling, rather than wasting time switching between applications. With real-time feedback capabilities, managers can provide immediate support to our reps, whether it’s listening in on live calls or reviewing Ai Recaps,” said Mallory VonRohn, VP of Technology Operations at Nolan Transportation Group (NTG). “Dialpad’s AI-powered features have streamlined our sales process, enabled us to consolidate tools, and simplified operations. We’ve successfully migrated 2,000 users onto the platform in just four months, underscoring its tremendous value to our organization.”

“By leveraging our proprietary dataset of over 6B minutes of business conversations and a unique real-time AI architecture, Ai Sales empowers sales teams to harness AI’s true potential to function seamlessly, close deals at scale, and increase bottom lines,” said Jim Palmer, Chief Ai Officer at Dialpad. “Powered by DialpadGPT, Ai Sales provides customizable, tailored sales intelligence all in one platform, while keeping customer data private and secure, to allow sales teams to focus on their main priority – driving business growth.”

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Ai Sales’ all-in-one application improves sales readiness and provides the analytics leaders need to drive revenue. Key features include:

• Custom Ai Playbooks and Scorecards: With custom Ai Playbooks, sales leaders can create playbooks for their sellers to follow and ensure best practices. Quality Assurance (QA) Scorecards are also built into Ai Sales, enabling representatives to speed up call reviews and for leaders to identify new coaching opportunities.
• Real-Time Coaching: Sellers get immediate feedback during sales calls and managers can onboard new sellers faster, monitor quality, and support their teams in real time with Ai Coaching Hub, Ai Playbooks, Ai Scorecards, and Intelligent Analytics.
• Customer Relationship Management (CRM) Automation: Ai Sales automates data entry and management, making it easy for sellers to log interactions such as calls, Ai Recap, Ai Playbook results, recordings, and transcriptions – all integrated effortlessly with CRMs like Salesforce, Hubspot, ServiceNow and others.
• Analytics for Better Performance: Ai Sales leverages advanced AI analytics and Ai Scorecards to automatically deliver an accurate analysis of seller and team performance, customer engagement, and all customer conversations to sales leaders and supervisors.
• Accurate Forecasting: Forecasting has long been a taxing task for sales professionals. Now, sales teams are empowered to advance deals with greater confidence and accuracy thanks to the ability to ensure opportunities are properly qualified prior to advancing through the funnel using Ai Playbooks and QA Scorecards.

Dialpad customers, such as NTG, RE/MAX, and the LA Chargers, continuously realize the benefits of Dialpad’s Ai solutions, including Ai Chatbot, Ai CSAT, and Ai Scorecards. Today, 96% of Dialpad’s contact center customers leverage its Ai capabilities – 63 points more than the industry average. Overall, Dialpad Ai customers see an average 18% decrease in costs, a 14% increase in customer satisfaction scores, and a 35% agent performance improvement using QA Scorecards.

Source: Businesswire