Vonage, part of Ericsson, and C3 AI, a leader in enterprise artificial intelligence application software, have announced a strategic collaboration to deliver a network-enabled, agentic AI solution designed for today’s mobile field teams. The new C3 AI Field Services module, part of the C3 AI Asset Performance Suite, integrates C3 AI’s enterprise AI capabilities with Vonage’s communications and network APIs to enhance operational performance for organizations managing mobile workforces.
This integration brings together autonomous and assisted AI with advanced communication and networking tools, featuring Vonage Voice, Video, Quality on Demand, and Verify APIs, and is useful for field workflows beyond the traditional enterprise edge. Such integration is intended to enhance reliability, productivity, and real-time collaboration within a field environment.
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Field service teams may also experience issues such as complex technical tasks, fractured knowledge resources, insufficient support in real-time, and a lack of support in terms of compliance and expertise, among others. The new solution provides a new platform for its users, who will be able to receive contextual insights and also additional support from both AI and also human experts through the use of voice and video channels.
“The future of work in mission-critical operations will be defined by intelligence embedded at the point of execution,” said Nikhil Krishnan, CTO, Data Science, C3 AI. “With Vonage, we’re extending our enterprise applications to support field technicians and engineers helping organizations accelerate resolution, improve safety, and deliver consistent service at scale.”
Key Capabilities of the C3 AI Field Services Module
The C3 AI Field Services module leverages multiple AI agents and specialized machine-learning models to synthesize data from disparate sources, reasoning quickly and generating actionable insights. The solution brings intelligent assistance directly into technicians’ daily workflows, helping inform decisions around scheduling, safety, troubleshooting, and compliance based on historical work order data and equipment specifications.
Vonage’s advanced network and communications API will enable these capabilities in addition to the following:
- Secure, Frictionless Login: Technicians can leverage the power of the Vonage Verify API, ensuring access in difficult situations with minimal disruption.
- Live AI-assisted troubleshooting: Voice chat capability through Vonage Voice APIs is provided within the device, allowing live troubleshooting.
- Remote Video Collaboration: Technicians can now connect with remote experts through HD Video Calls enabled by Vonage Video and Quality on Demand APIs.
- Knowledge management and video archival: The solution allows for easy downloading of reference content and uploading of videos shot in the field with AI-created summaries, which helps in reducing learning curves.
“Together with C3 AI, we’re redefining the future of field services by equipping technicians with trusted, mobile-first AI agents and reliable connectivity,” said Christophe Van de Weyer, President and Head of Business Unit API at Vonage. “As a leader in network-powered solutions, Vonage is driving the next generation of AI-first, business-critical enterprise applications. This partnership highlights the transformative potential of Quality on Demand and real-time network intelligence, setting new standards for trust, safety, and innovation in enterprise solutions.”
