AMI, a global leader in dynamic firmware, is proud to announce the launch of AMILiA™, an advanced, AI-powered firmware development support platform designed to revolutionize how firmware engineers and developers interact with firmware knowledge and support.
AMILiA is a generative AI “linguistic assistant” support solution that ingests proprietary data including source code, design documents and program artifacts, and delivers intelligent, real-time answers and actions based on user prompts. Built to work seamlessly across multiple large language model (LLM) technologies, AMILiA provides a conversational interface to AMI’s extensive firmware knowledge base.
Solving Real Problems for Firmware Teams
Firmware engineers and developers often spend excessive time searching for answers in document libraries and waiting for support, which slows down troubleshooting, defect resolution and platform porting. AMILiA streamlines these processes by providing instant, accurate responses, documentation references and defect solutions, reducing time-to-resolution and boosting productivity.
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Delivering Tangible Business Value
Based on internal test data, we project that AMILiA users can reduce customer support costs by up to 30% and achieve a 25% increase in firmware development productivity by adopting it.
Additional benefits of AMILiA include:
- Efficiency Gains: Faster issue resolution, reducing engineering time and support costs.
- Productivity Boost: Developers complete more tasks and code commits, accelerating project delivery.
- Customer Satisfaction: Quicker answers and self-service support improve CSAT and customer loyalty.
- Competitive Advantage: AMILiA leverages over 30 years of proprietary firmware knowledge, offering depth unmatched by public LLMs.
- Scalability: Scale smartly by integrating teams and customers to create your own knowledge base.
- Data Privacy: Keep data safe with enterprise-grade privacy controls.
“AMILiA is more than just an AI chatbot. It’s a transformational tool for firmware teams,” said Raj Vaidyanathan, General Manager, AI Infrastructure Group, AMI. “By harnessing the power of generative AI and our decades of firmware development expertise, we’re enabling our customers to solve problems faster, innovate more efficiently and stay ahead in a rapidly evolving technology landscape.”
Source: PRNewswire
