Omada A/S, a global leader in Identity Governance and Administration (IGA), has announced a powerful new integration of its modern cloud-based IGA solutions with Microsoft Entra AI. This collaboration, which leverages the innovative capabilities of Microsoft’s Semantic Kernel, introduces AI-powered assistants that enhance identity security, streamline automation, improve decision-making, and deliver personalized, contextual user experiences across organizations.
The strategic integration utilizes Microsoft’s Semantic Kernel, an open-source, flexible framework that enables businesses to seamlessly integrate advanced AI capabilities into their applications. Designed with scalability in mind, Semantic Kernel bridges the gap between cutting-edge AI models and real-world business processes, allowing companies to deploy intelligent solutions that meet their specific needs rapidly and efficiently.
One of the key strengths of Semantic Kernel lies in its portability and extensibility. Its plugin features make it a versatile tool for developing advanced AI applications that can be integrated into various workflows and platforms. This empowers organizations to enhance Microsoft 365 applications, build custom copilots, and introduce powerful AI solutions across their operations.
Traditionally, IGA systems have presented challenges for both occasional and daily users. For infrequent users, the complexity of interacting with security software often leads to confusion and inefficiency, sometimes even giving rise to “shadow IT” practices. Daily users, on the other hand, face difficulties in managing large volumes of access requests, needing clear, contextual insights into requesters and their needs. The new AI-driven integration addresses these challenges by enabling conversational, intuitive workflows via Microsoft Teams. This innovation significantly reduces complexity, accelerates task completion, and minimizes human error, creating a more efficient and streamlined process for all users.
Omada Identity Cloud’s integration with Microsoft’s AI capabilities transforms the user experience by making it smarter, faster, and more user-friendly. Occasional users benefit from guided assistance during infrequent, complex interactions, while frequent users gain access to a contextualized view of requesters, enabling more informed decisions and quicker processing. Through integration with Microsoft Azure OpenAI Service and Semantic Kernel, this system enables Teams-powered AI assistants to guide users through tasks in an intuitive and conversational manner. The result is improved productivity, reduced operational bottlenecks, and a notable decrease in IT support requests, as users can now rely on AI assistants to help them navigate their tasks more effectively.
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This innovative integration empowers organizations to:
- Offer employees real-time, context-aware assistance in managing access requests, approvals, and compliance tasks within a familiar collaboration environment using Omada Identity Cloud.
- Provide managers with step-by-step guidance for reviewing access requests, eliminating the need to remember complex system-specific processes, and ensuring tasks are completed quickly and accurately.
- Facilitate natural-language, conversational interactions, dramatically reducing the learning curve for non-technical users. The AI, enriched by Semantic Kernel, can quickly retrieve and summarize relevant information from Omada Identity Cloud, cutting down delays and enhancing decision-making. This modern approach paves the way for adaptive identity security systems that proactively anticipate user needs and offer recommendations, such as guiding users toward adopting security best practices.
Michael Garrett, CEO of Omada, commented: “This innovative technology partnership with Microsoft transforms identity governance into a seamless, AI-driven experience tailored to the modern workplace. Looking ahead, such AI-powered interfaces will evolve into highly adaptive systems that assist users with immediate tasks while providing subtle security training throughout interactions. This ensures that even occasional users can stay effective, compliant, and secure.”
Julie Mørch Nadelmann, Global Partner Solutions Lead at Microsoft Denmark, said: “This transformative integration with Omada underscores our shared commitment to innovation, providing organizations with the tools they need to stay effective, compliant, and secure. Together, we are delivering an AI-driven experience that enhances automation, decision-making, and user personalization, with a focus on identity security.”
By combining Omada’s cloud-based IGA solutions with Microsoft’s cutting-edge AI technology, organizations now have a powerful, scalable tool for identity management that improves efficiency, enhances security, and simplifies the user experience across the enterprise.
