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Customer Experience

TTEC Digital achieves Microsoft Business Applications 2023/2024 Inner Circle Award

TTEC Digital is honored by Microsoft for outstanding sales achievement and innovation for eighth consecutive year TTEC Holdings Inc., a leading global CX (customer experience)...

Customer Experience

Bandwidth Partners with Google and Cognigy to Launch AIBridge, Integrating Artificial Intelligence with Contact Centers Using Maestro

Bandwidth Inc., a leading global enterprise cloud communications company, announced it is partnering with Google and Cognigy to launch AIBridge, which enables enterprises to...

Customer Experience

Zoom introduces Zoom AI Companion — available at no additional cost with paid Zoom user accounts

Zoom Video Communications, Inc. announced that Zoom AI Companion (formerly Zoom IQ), the company’s generative AI digital assistant, is now included at no additional...

Customer Experience

Virgin Atlantic Selects Amperity to Deliver AI-powered Unified Customer Profiles Built on First-Party Data Foundation

The leading enterprise customer data platform will help the travel company unify, manage and activate its data to deliver highly personalised, end-to-end experiences Amperity, the...

Customer Experience

PolyAI Customer-led Voice Assistants Now Available on Genesys AppFoundry

PolyAI, a global leader in conversational artificial intelligence (AI), announced its Customer-Led Voice Assistant is now available on the Genesys AppFoundry™, a marketplace of...

Customer Experience

Perficient Announces New and Expanded Generative AI Initiatives

With the arrival of generative artificial intelligence, companies turn to the leader in digital consulting to explore the applications and analyze the scope of...

Customer Experience

Verbit Releases New Generative AI Product Suite

Verbit, a leading provider of voice AI solutions, is proud to announce its new generative AI product suite. Customers will now gain even greater...

Martech

Veritone to Unveil Insights and Spearhead Discussions at Voice & AI 2023

Veritone, Inc., a leader in enterprise AI software and services, announced it will attend the 2023 Voice & AI Conference, the premier event that...

Martech

IBM and Salesforce Team Up To Help Businesses Accelerate Adoption of Trustworthy AI

IBM and Salesforce announced a collaboration to help businesses worldwide across industries accelerate their adoption of AI for CRM. Together, the two companies support...

Customer Experience

TTEC cited as a Strong Performer in Customer Analytics Service Providers report by independent industry analyst firm

TTEC Holdings, Inc., a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital,...

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